What are the responsibilities and job description for the Customer Service Representative/Call Center 2nd position at Alarm Central?
Central Station Operator to provide outstanding alarm monitoring and timely professional response to our dealers and customers.
Hours : 2ND Shift 2:30PM-10:30PM
3rd shift 10:30pm-6:30am
swing shift 10am-6pm/12pm-8pm
Duties :
* Respond to alarm signals by making a series of telephone calls based on the type of signal received.
*Reading alarm log data/ understanding different types of signals
* Answer calls into the central station and handle or direct appropriately. * Depending on shift, handle any data entry required.
* Keep work area clean and tidy.
* Keep very positive attitude.
Skills/Qualifications : Telephone Skills, Professionalism, Attention to Detail, Customer Focus, Multi-tasking, Dependability, Informing Others, Data Entry Skills
Specifics :* This is a full time entry level position with benefits* . Part Time position available without benefits. Training will be provided on site during first shift (8am-4pm) with potentially a few afternoon shifts and will ultimately end with placement on the 2ND or 3RD SHIFT and will include at least one weekend day. We are looking forward to working with you.
Job Type: Full-time & Part Time
Requirements:
- Excellent communication skills, both written and verbal
- Ability to work independently and as part of a team
- Must pass Criminal Background Check
This position offers an opportunity to gain valuable experience in data entry and administrative tasks. If you are organized and detail-oriented, we encourage you to apply.
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Work Location: In person
Salary : $18