Customer Service Specialist - I

Job Overview
We are seeking an energetic and dedicated Customer Service Specialist - I to join our dynamic team! In this role, you will be the frontline ambassador for our clients, providing exceptional support and fostering strong relationships. Your enthusiasm and proactive approach will help ensure customer satisfaction, streamline communication, and contribute to the overall success of our customer engagement initiatives. This position offers a fantastic opportunity to develop your skills within a fast-paced environment. If you thrive on helping others and are eager to grow your career in customer service and sales, this role is perfect for you!

Duties

• Customer Service & Account Support
• Serve as the primary point of contact for customer inquiries via phone, email, and other communication channels

Order Management & Administrative Support

• Process customer orders accurately and efficiently
• Monitor order status and proactively communicate updates to customers
• Ensure accuracy of customer information, pricing, and order details
• Assist with account maintenance and documentation updates
• Support external and internal teams with customer-related information and coordination
• Other duties as assigned

Quality & Process Improvement

• Monitor order accuracy and compliance with company standards
• Support quality assurance initiatives and customer service documentation
• Identify opportunities for process improvement and increased efficiency
• Collaborate with internal departments to resolve service or quality concerns
• Assist in maintaining consistent customer service standards and procedures
• Other duties as assigned
• Resolve customer concerns and issues promptly and professionally
• Coordinate order processing, delivery timelines, and customer communication
• Provide service and account information to customers
• Build and maintain strong, long-term customer relationships
• Ensure a high level of customer satisfaction and retention
• Escalate complex issues to appropriate departments when necessary
• Maintain accurate customer records and documentation in CRM/ERP systems
• Other duties as assigned

Qualifications

• 3 years of experience in customer service, account support, or related roles
• Strong communication and interpersonal skills
• Excellent problem-solving and conflict-resolution abilities
• Detail-oriented with strong organizational and multitasking skills
• Experience with ERP/CRM systems and order management tools
• Ability to manage multiple priorities in a fast-paced environment
• Strong collaboration and relationship-building skills
• Customer-focused mindset with a commitment to service excellence
• Basic proficiency in Microsoft Excel, Word, and PowerPoint
• Availability to travel as needed, if applicable

Join us if you're passionate about delivering outstanding customer experiences! We value proactive problem-solvers who are eager to learn, communicate effectively, and make a meaningful impact. This role provides a platform for growth in sales, project management, and client relationship expertise—all within a supportive team dedicated to excellence.

Pay: $18.00 - $21.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Work Location: In person

Salary : $18 - $22