Medical Office Clerk

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We are searching for an energetic and enthusiastic person with customer service experience to join our Alamogordo team in southeast NM - The Land of Enchantment! New Mexico offers beautiful and diverse geographical wonders, mild climate, year 'round outdoor activities (hunting, fishing, hiking, biking, camping, exploring). If you are interested in joining a great team of Office Staff and Physical Therapists, and experiencing tremendous quality of life, apply now! $16-$17/hr.

Job Title: Medical Office Clerk
Department: Administration
Reports To: Operating Manager
FLSA Status: Non-Exempt, Full Time

Job Summary

• Works directly with patients/clients and staff to facilitate the smooth and proper reception of patients/clients along with the assembly and processing of required paperwork and treatment authorizations.
• Performs varied receptionist, secretarial, administrative, medical billing, scheduling and insurance duties for the Clinic which requires knowledge of department policies and procedures.

General Accountabilities

• Answers telephones, routes callers, takes messages and provides routine information.
• Schedules appointments, answers questions and obtains authorizations.
• Ensures all intake information is complete and accurately performs data entry in a timely manner.
• Manages facility schedules for maximum efficiency and production.
• Collects and processes balances due at time of check in.
• Keeps desk clean, organized, HIPAA compliant and free of visible food.
• Ensures confidentiality and controls access to sensitive information.
• Establishes and maintains files and records.
• Stocks supplies; Participates in the periodic inventory of supplies.
• Performs a variety of clerical duties.
• Complies with Clinic policies and procedures and other regulatory standards; Executes practices as appropriate.
• Complies with professional, ethical, and legal standards.
• Ensures patient/client service and quality standards are met including patient/client interaction and cleanliness of facilities.
• Ensures professionalism standards of the facilities and staff are met and maintains professional image of the facilities.
• Participates in plans for continuous quality improvement regarding patient care, staff development and facility advancement.
• Complies with Clinic programs for functional outcomes and patient satisfaction.
• Performs other related duties as assigned or requested.
• Will follow written protocol/procedures for tasks. Will maintain up to date protocol/procedure for tasks.

Job Qualifications

• Minimum Education: High School Diploma or equivalent.
• Preferred Education: Specialized medical office training.
• Minimum Experience: At least one year working in an office setting.
• Preferred Experience: At least two years working in a medical office setting.
• Minimum Field of Expertise: Knowledge of word processing and database software.
• Preferred Field of Expertise: Prefer medical office experience in a comparable environment to provide knowledge of operations, policies and procedures. Bilingual in Spanish.

Physical Demands

• Frequently required to sit and stand, walk, use hands to finger, handle, or feel, reach with hands and arms.
• Carry 20 lbs.
• Push/pull 40 lbs.
• Lift: floor to waist 20 lbs.
• Lift: above shoulder 10 lbs.
• Frequently required to talk or hear.
• Occasionally required to bend, lift or climb.
• Specific vision abilities required for this job include: close vision, distance vision, ability to adjust or focus.

Work Environment

• The noise level in the work environment usually is low.