What are the responsibilities and job description for the Community Portfolio Manager position at Alamo Management Group?
JOB DESCRIPTION: ALAMO MANAGEMENT GROUP COMMUNITY MANAGER
About AMG:
Alamo Management Group is a local homeowners association, or HOA, management company with a focus on being a unique place of employment. We are customer service centered, with strong family and neighbor values. We do not want to be like other companies, and our belief is that by creating an amazing customer experience we will achieve long-term success.
We pride ourselves in our determination to change the negative stigma if HOAs. To achieve this, we look for employees who are ready to learn, able to take on challenges and strive to provide the best customer experience to our vendors, developers, and residents.
Job Summary:
Daily work involves customer service, vendor management, project management, public speaking, finance, budgeting, and conflict resolution. Many candidates joining our company have experienced previous success in areas such as retail, restaurants, and administrative or task/project management roles; they are able to work independently with some supervision and direction. We are primarily a customer service and communication company that just happens to be in the property management industry. Handling difficult customer situations is an essential trait, as we deal with a high number of conflict resolution scenarios.
Community Manager Responsibilities:
Effectively manage a portfolio between 2500-3000 homes.
Work directly with the BOD of each community. This includes the following:
Advise the BOD on decisions and best practices
Attend BOD meeting at agreed time by the BOD
Implement BOD decisions and processes.
Weekly Updates
Effectively run all BOD meetings. This includes the following:
Prepare meeting notices, agendas, and presentations
Draft meeting minutes
Manage all vendors within each community and ensure all contractual obligations are met.
Design and prepare Request for Proposals
Perform site inspections on a regular basis
Draft and keep all community records
Keep association files organized on server
Update portals
Monthly newsletters
Handle all Eblast for the communities
Community Rules and Regulations
An HOA manager is typically involved in drafting and enforcing community rules and regulations. These rules govern behaviors that are intended to help maintain a visually appealing neighborhood while protecting property values. Rules and regulations usually govern landscaping and home maintenance requirements; on-street parking; building additions; and exterior home appearance. An HOA manager monitors community activities, hears complaints from homeowners, and investigates and resolves issues.
Maintenance and Upkeep
An HOA manager is responsible for the general maintenance and upkeep of common areas in a community. Managers must ensure that neighborhood equipment, lighting and gates are all in good working order. A manager may be responsible for working with local vendors to uphold this responsibility.
Site Inspection
An HOA manager is responsible for bi-weekly community site inspections in which they survey the area for violations according to the HOAs rules and regulations. The community manager assigns violations to homeowners who have infractions according to the rules and regulations of the neighborhood. An
HOA manager may issue fines against non-compliant homeowners if rules are consistently violated.
Other Responsibilities:
An HOA manager handles the financial matters of the HOA they manage, including the collection of association fees from residents. they may also work in coordination with a council or board comprised of community members who live in the neighborhood. These board members help facilitate neighborhood meetings; keep residents up to date on changes to rules and regulations; and serve as unofficial internal representatives of the management company. The HOA manager may conduct annual elections to select new board members.