What are the responsibilities and job description for the Concierge (Seasonal) position at Alamo Intermediate II Holdings, LLC?
Compensation Range:
$18.29 - $20.00
Location:
The Concierge is a hospitality guru who is guest-focused, flexible, and knowledgeable about movies. They make sure every need is taken care of, share the excitement of our specialty programming with our guests, and help keep our facilities in world-class condition.
The Concierge is a representative of Alamo Drafthouse and is responsible for upholding our Core Values at all times. They ensure every guest has an awesome experience by attending to their needs in a timely and helpful manner, from the moment they enter the door to the point they drive away from the parking lot.
WHAT WE OFFER
- A fun workplace where you can be yourself and do awesome work!
- Free movies & food
- Paid time off
- Competitive pay
- Flexible scheduling
- Medical, dental, vision, FSA, HSA, and voluntary benefits are available for all full-time and part-time teammates
OUR MISSION:
To Ensure EVERY Guest and Teammate Has An AWESOME Experience And Is EXCITED To Come Back
CORE ROLE RESPONSIBILITIES:
Uphold standards of behavior as defined by the company's Core Values, Code of Conduct, and Operational Guidelines
Maintains a cheerful, courteous disposition with neat, clean, and professional attire
Greets guests upon entering and departing the venue
Answers phone and responds to questions and/or directs calls to the appropriate place
Keeps Managers fully informed of all problems or unusual matters of significance - takes prompt corrective action where necessary or suggests alternative courses of action that may be taken
Keeps lobby clean and free of clutter
Keeps up-to-speed on current and upcoming movies and all special events at the venue
Maintains the cleanliness and organization of the concierge desk
Maintains stocking levels of necessary supplies
Processes admission tickets to guests
Maintains a balanced cash drawer - handles all in-venue ticket transactions
Provides assistance to guests’ special needs, such as helping those with disabilities
Directs guest traffic within the venue
Champions and adheres to all company safety and sanitation policies and procedures
Team player, assisting other teammates as needed or when business needs dictate
QUALIFICATIONS:
Holds a passion for the cinematic experience
Ability to operate POS
Ability to stand/walk at least 8-10 hours at a time
Ability to reach, bend, stoop, and clean frequently
Ability to read and write English
Ability to verbalize and clearly respond to guests
PHYSICAL REQUIREMENTS:
Must be able to execute light lifting and transport items medium distances, up to 50 lbs
Must be able to stand in one place for extended periods
Operates POS entry using touchscreen devices
Ability to move with caution and operate in a busy/sometimes loud environment
OUR CORE VALUES:
DO THE RIGHT THING
We strive to be a force of good in our company, in our industry and in the world. We stand up for our beliefs even when it is hard. We start from a place of kindness.
FOSTER COMMUNITY
We value what is unique about each other and celebrate our differences. We treat each other with respect, support each other’s passions, and help each other grow. We welcome healthy debate but don’t tolerate intolerance. We take this commitment outside our 4 walls, creating neighborhood theaters that are deeply tied to the local community.
BOLDLY GO
Like the crew of the Starship Enterprise™, we seek out new experiences and pursue innovation in all of our work. We take risks and chart new territory. We learn from our mistakes and continuously improve.
GIVE A SH!T
We are passionate about creating awesome experiences. We obsess over every detail and take pride in our work because we know it makes all the difference to our guests and our teammates. Our pursuit of excellence drives us to do our best.
Company: Alamo Drafthouse Cinema
Salary : $18 - $20
