What are the responsibilities and job description for the Technical Service Representative position at Alamo Group?
Super Products LLC is currently accepting applications for a Technical Service Representative at our Mukwonago, WI location. The Technical Service Representative provides technical after-sales support through troubleshooting, training, and service communications to ensure customer satisfaction and product reliability for Super Products vacuum trucks.
Super Products Offers:
- Day 1 Medical, Dental and Vision Insurance
- 1st Shift Hours
- Profit Share
- Company provided uniforms
- New, clean, safe facility
- Growing, successful company
- Plus a full, comprehensive benefit package including:
- Matching 401K
- Paid Holidays, Sick Time and Vacation
- Gym membership reimbursement
- Company paid life insurance, STD and LTD
- Educational assistance and dependent scholarship programs
- And more!
CHECK OUT OUR OPENINGS & APPLY TODAY!
Super Products Career Site
CHECK OUT OUR COMPANY VIDEO!
Super Products Company Video
Qualifications:
Join the Super Team!
Super Products LLC, an Alamo Group Company, is a successful, growing manufacturing company with a new headquarters in Mukwonago, WI and nationwide rental store facilities. We have been designing and manufacturing high-quality vacuum truck equipment since 1973 that include the most innovative features available in the market.
Safety is our top priority. We pride ourselves on creating a safe and healthy work environment where our employees can grow and prosper throughout their careers. We also offer customizable benefits that begin on day one of employment. Take the next step in your career and join a winning team!
Position Summary
Provides technical after-sales support to customers, dealers, and internal personnel by assisting with the diagnosis and resolution of routine mechanical, electrical, and hydraulic issues. Supports training initiatives, service documentation, and customer follow-up activities while developing product knowledge and technical expertise.
Essential Functions of the Job
- Respond to customer, dealer, and internal technical support inquiries regarding operation, maintenance, and repair of company products.
- Troubleshoot routine service issues under established procedures and guidance from senior team members.
- Document service cases accurately and maintain complete records within service systems.
- Assist in the development and distribution of service bulletins and technical communications.
- Support training activities by preparing materials and assisting with classroom or field training events.
- Follow up on open customer cases to ensure timely resolution and customer satisfaction.
- Assist with warranty evaluations, including visual inspections and documentation of failed components.
- Escalate complex technical issues to senior technical service staff or engineering.
- Participate in cross-functional meetings related to service concerns and product quality initiatives.
- Additional responsibilities as assigned.
Knowledge, Skills and Abilities (KSA’s)
- Possess excellent interpersonal skills and can effectively decompress pressure situations.
- Must be an active listener with the ability to ask questions that remove ambiguity and make situations clear.
- Must use a data-driven analytical approach to decision-making with the right balance of customer empathy.
- Working knowledge of mechanical, electrical, and hydraulic systems.
- Ability to read basic electrical and hydraulic schematics.
- Strong customer service and communications skills.
- Strong presentation skills. Ability to develop training material for the audience.
- Must be able to prioritize work schedule, work under pressure, and meet goals/objectives.
- Ability to manage multiple tasks and priorities.
- Ability to solve problems, persuade and motivate.
- Ability to use common hand tools, multi-meters and diagnostic equipment.
- Basic proficiency with Microsoft Office applications.
Education and Experience
- Technical degree, certificate, or equivalent experience in a mechanical, electrical, hydraulic, or related field preferred.
- 3 years of technical support, service, maintenance, or repair experience.
Working Conditions
- Willing to work extended hours when required.
- Must be able to sit for extended periods of time.
- Must be able to wear PPE.
**Relocation not available for this position
EOE Minorities/Females/Protected Veterans/Disabled | Drug-Free Workplace
We are proud to be an Equal Employment Opportunity, Affirmative Action employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity or expression, disability or veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.