What are the responsibilities and job description for the Server position at Alamo Drafthouse Cinema?
Job Description
At Alamo Drafthouse, our passion is to ensure every GUEST has an AWESOME experience and is EXCITED to come back. Our servers help to create an extraordinary journey for our guest by attending to their needs and suggesting mouth-watering food and fun-to-drink beverage options to pair with the movie experience. From the initial greet, our server builds a rapport with each guest and personally takes charge of ensuring that they enjoyed their stay with us.
To be a member of our server team; you are focused on setting the stage for our guests by welcoming everyone and wowing them with your dedication to provide exceptional customer service while helping us preserve a distraction-free movie-watching environment. During and between shows, the team maintains a clean theater environment. Our server team members are always cool under pressure and take ownership of ensuring a guest never leaves upset. While no two days are alike and we may get really busy; we are a group of people who promote teamwork, encourage a fun work environment, and share common goals of creating memorable experiences for our guests.
To learn more about Alamo Drafthouse, visit: https://drafthouse.com
WORKING CONDITIONS: This position operates in a restaurant setting. The noise level in the work environment can be loud. Hazards may include, but are not limited to, cuts, burns, slipping, tripping, and minimal exposure to cleaning chemicals. Frequent hand washing is required. The employee is often required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.
OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
At Alamo Drafthouse, our passion is to ensure every GUEST has an AWESOME experience and is EXCITED to come back. Our servers help to create an extraordinary journey for our guest by attending to their needs and suggesting mouth-watering food and fun-to-drink beverage options to pair with the movie experience. From the initial greet, our server builds a rapport with each guest and personally takes charge of ensuring that they enjoyed their stay with us.
To be a member of our server team; you are focused on setting the stage for our guests by welcoming everyone and wowing them with your dedication to provide exceptional customer service while helping us preserve a distraction-free movie-watching environment. During and between shows, the team maintains a clean theater environment. Our server team members are always cool under pressure and take ownership of ensuring a guest never leaves upset. While no two days are alike and we may get really busy; we are a group of people who promote teamwork, encourage a fun work environment, and share common goals of creating memorable experiences for our guests.
- We take pride in the growth of our team members. Bring the right 'Give a Sh!t' attitude, and the sky is the limit!**
- Work with a smile. The vibe you set could make or break the guest experience.
- Move like a ninja. Help our guests enjoy the movie after the show begins by stealthily moving around the darkened theater taking orders - you are a silent warrior.
- Be Prepared. This requires you to come ready to work and have a thorough knowledge of our food/drink menu so that you can answer our guests’ questions. While serving our guests, you are a master at managing time so that orders arrive promptly, payments are taken without distraction and can be settled prior to the show ending.
- Ensure the theater is safe. Checking IDs and cutting people off is not the most fun parts of the job, but they are important. If a guest becomes disruptive, inform a manager and the situation will be taken care of.
- Work with a team. A clean house is a welcoming place and we want our guests to feel at home while visiting our theater. You’ll be responsible for preparing the theaters for guests, cleaning, and keeping the service areas organized.
- Competitive hourly pay (nonexempt position)
- Career Growth: Most of our supervisory and management roles are filled internally
- Benefits: medical, dental, and vision coverage available
- Time Away: Vacation, Medical Leave
- Perks: Employee-exclusive events, Free movies, Fun atmosphere, and MORE
- You are good on your feet with the ability to stand/walk for 100% of the shift
- You are dependable: You come to work on time, work well with a team, and you don’t mind working long hours frequently on the weekends
- Customer service is your mantra and will work to proactively identify problems and resolve them quickly
- You are responsible: You are able to use a point of sale (POS) system, take payments, and provide accurate change
- You know and continue to adhere to all applicable state health and/or alcohol compliance requirements (including getting licensed/certified when applicable)
- Working with a team is easy and you can communicate written/orally in English
- “Fast-paced”, “takes initiative”, “flexibility”, and “high-pressure” are not scary words to you - in fact, challenges fuel you to adapt and evolve
- You are at least 18 years of age
- You earned at least a High School Diploma/GED.
- You know movies (even the hidden gems)
- You may not be an expert, but you know a little about beers, spirits, & wine
- You have used a point of sale (POS) before
- You have at least 6 months of server experience at a high-volume restaurant
To learn more about Alamo Drafthouse, visit: https://drafthouse.com
WORKING CONDITIONS: This position operates in a restaurant setting. The noise level in the work environment can be loud. Hazards may include, but are not limited to, cuts, burns, slipping, tripping, and minimal exposure to cleaning chemicals. Frequent hand washing is required. The employee is often required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.
OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
