Server

JOB DESCRIPTION:

Servers of the Alamo Drafthouse are responsible for ensuring the Guest has an awesome cinema going experience.  They are responsible for attending to Guests in a timely manner, ensuring all guests’ needs are met. Servers are required to practice responsible alcohol service in accordance with state and local laws and St. Louis Alamo Movies, LLC alcohol policy. 

OUR MISSION

Ensures that ALL GUESTS have an AWESOME EXPERIENCE, and are EXCITED to come back.

OUR VISION

To be the BEST DAMN CINEMA that HAS EVER or WILL EVER exist.

OUR CORE VALUES

Do the Right Thing

We strive to be a force of good in our company, in our industry and in the world. We stand up for our beliefs even when it is hard. We start from a place of kindness.

Foster Community

We value what is unique about each other and celebrate our differences. We treat each other with respect, support each other’s passions, and help each other grow. We welcome healthy debate but don’t tolerate intolerance. We take this commitment outside our 4 walls, creating neighborhood theaters that are deeply tied to the local community.

Give a Sh!t

We are passionate about creating awesome experiences. We obsess over every detail and take pride in our work because we know it makes all the difference to our guests and our teammates. Our pursuit of excellence drives us to do our best.

Boldly Go

Like the crew of the Starship Enterprise™, we seek out new experiences and pursue innovation in all of our work. We take risks and chart new territory. We learn from our mistakes and continuously improve.

REPORTS TO: Four Wall Manager

SALARY / GRADE LEVEL: Hourly / Non-Exempt

DUTIES / RESPONSIBILITIES:

• Ensures that ALL GUESTS have an AWESOME EXPERIENCE, and are EXCITED to come back!
• Must possess excellent knowledge of current menu and seasonal offerings. Servers are responsible for explaining all menu offerings and promotional offerings to our Guests, and will clearly answer all guest questions.
• Confirms and accurately notates Guest orders, quickly enters orders into the POS system, utilizing correct sequence, appropriate abbreviations and charges.
• Pulls and communicates completed Guest flags for teammates when appropriate.
• Quickly retrieves orders from the bar or kitchen and delivers to appropriate G uest promptly.
• Servers are responsible for running completed orders to all Guests.
• Must possess “ninja service” ability while in the theaters.
• Accurately intuits guest behavior; engages management when necessary.
• Practices responsible alcohol service in accordance to local and state laws, including identification verification and intoxication prevention.
• Ensures accurate check drop timing by following show the schedule.
• Promptly collects payment from guests using company mandated cashier procedures. Returns change or credit slips quickly.
• Ensure all financial transactions are correct and maintains accuracy and coin for making change.
• Operate credit card machines correctly.
• Maintains theater appearance by pre-bussing, checking drink levels, removing clutter and providing adequate napkins, etc.
• Must possess a positive “can do” attitude, offering assistance to team members when necessary.
• Is intuitive of business flow to ensure guest and staff satisfaction.
• Makes themselves available to assist during downtimes.
• Keeps station clean, sets up and takes down station appropriately.
• Performs shift change and/or opening or closing duties.
• Adheres to all company safety and sanitation policies and procedures.
• Consistently monitor the presentation quality on every screen in your venue and report any issues immediately.

REQUIREMENTS / QUALIFICATIONS:

• Local Health Cards (as required) and valid Missouri ATC / SMARTCertification are required.
• High School Diploma/GED or equivalent combination of education and experience.
• Ability to operate POS, make change and accurately conduct credit card transactions and account for all monies at the end of each shift.
• Able to stand/walks for 100% of shift.
• Able to reach, bend, stoop, and wipe frequently.
• Able to deliver plates, food and clear tables which may require lifting as much as 30lbs.
• Ability to read and write English.
• Ability to verbalize and clearly respond to Guests.
• Ability to read and write handwritten notes.

YOU WILL GET:

• Competitive Salary that is commensurate with experience, job market and geographic location;
• Access to world-class health benefits;
• Paid time off;
• Additional Alamo benefits specific to position;
• Oh yeah, FREE MOVIES!!

WORKING CONDITIONS: Work is typically performed in the venue.  The noise level in the work environment is usually moderate.  The work involves a majority of standing, bending, stooping, twisting, climbing and some lifting up to 50 lbs. 

HAZARDS: Only those present in a normal restaurant/theater setting; no known significant hazards.  Work performed in the venue has minimal exposure to cleaning chemicals, cooking equipment along with minimal machinery with moving parts.