What are the responsibilities and job description for the Guest Attendant position at Alamo Drafthouse Cinema?
Job Description
Guest Attendants of the Alamo Drafthouse are responsible for ensuring the Guest has an awesome cinema going experience. They are responsible for attending to Guests in a timely manner, ensuring all guests’ needs are met. Servers are required to practice responsible alcohol service in accordance with state and local laws and St. Louis Alamo Movies, LLC alcohol policy. Must be over the age of 18. Must be able and willing to work nights, weeekends, and holidays.
OUR MISSION
Ensures that ALL GUESTS have an AWESOME EXPERIENCE, and are EXCITED to come back.
OUR VISION
To be the BEST DAMN CINEMA that HAS EVER or WILL EVER exist.
OUR CORE VALUES
Do the Right Thing
We strive to be a force of good in our company, in our industry and in the world. We stand up for our beliefs even when it is hard. We start from a place of kindness.
Foster Community
We value what is unique about each other and celebrate our differences. We treat each other with respect, support each other’s passions, and help each other grow. We welcome healthy debate but don’t tolerate intolerance. We take this commitment outside our 4 walls, creating neighborhood theaters that are deeply tied to the local community.
Give a Sh!t
We are passionate about creating awesome experiences. We obsess over every detail and take pride in our work because we know it makes all the difference to our guests and our teammates. Our pursuit of excellence drives us to do our best.
Boldly Go
Like the crew of the Starship Enterprise™, we seek out new experiences and pursue innovation in all of our work. We take risks and chart new territory. We learn from our mistakes and continuously improve.
REPORTS TO: Four Wall Manager
LOCATION: St. Louis, MO.
SALARY / GRADE LEVEL: Hourly / Non-Exempt Plus Tips
Duties / Responsibilities
Ensures that ALL GUESTS have an AWESOME EXPERIENCE, and are EXCITED to come back!
Must possess excellent knowledge of current menu and seasonal offerings. Guest Attendants are responsible for explaining all menu offerings and promotional offerings to our Guests, and will clearly answer all guest questions.
Confirms and accurately notates Guest orders, quickly enters orders into the POS system, utilizing correct sequence, appropriate abbreviations and charges.
Pulls and communicates completed Guest flags for teammates when appropriate.
Quickly retrieves orders from the bar or kitchen and delivers to the Guest promptly.
Servers are responsible for running completed orders to all Guests.
Must possess “ninja service” ability while in the theaters.
Accurately intuits guest behavior; engages management when necessary.
Practices responsible alcohol service in accordance with local and state laws, including identification verification and intoxication prevention.
Ensures accurate check drop timing by following the schedule.
Promptly collects payment from guests using company mandated cashier procedures. Returns change or credit slips quickly.
Ensure all financial transactions are correct and maintains accuracy and coin for making change.
Operate credit card machines correctly.
Maintains theater appearance by pre-bussing, checking drink levels, removing clutter and providing adequate napkins, etc.
Must possess a positive “can do” attitude, offering assistance to team members when necessary.
Is intuitive of business flow to ensure guest and staff satisfaction.
Makes themselves available to assist during downtimes.
Keeps station clean, sets up and takes down station appropriately.
Performs shift change and/or opening or closing duties.
Adheres to all company safety and sanitation policies and procedures.
Consistently monitor the presentation quality on every screen in your venue and report any issues immediately.
Requirements / Qualifications
Local Health Cards (as required) and valid Missouri ATC / SMART Certification are required.
High School Diploma/GED or equivalent combination of education and experience.
Ability to operate POS, make change and accurately conduct credit card transactions and account for all monies at the end of each shift.
Able to stand/walk for 100% of shift.
Able to reach, bend, stoop, and wipe frequently.
Able to deliver plates, food and clear tables which may require lifting as much as 30lbs.
Ability to read and write English.
Ability to verbalize and clearly respond to Guests.
Ability to read and write handwritten notes.
MUST LOVE WORKING WITH AND SUPPORTING OTHERS AS A TEAM
You Will Get
Competitive Salary that is commensurate with experience, job market and geographic location -$15 hourly plus tips to start
Access to excellent health benefits
Paid time off and paid sick time off after 90 days
A BADASS Alamo uniform shirt
50% off shift meals and food & beverage during movies
Oh yeah, FREE MOVIES!!
WORKING CONDITIONS: Work is typically performed in the restaurant environment. The noise level in the work environment is usually moderate. The work involves a majority of sitting, bending, stooping, twisting, climbing and some lifting up to 50lbs.
HAZARDS: Only those present in a normal restaurant setting; no known significant hazards. Work performed in the restaurant has minimal exposure to cleaning chemicals, cooking equipment along with minimal machinery with moving parts.
Job Type: Part-time
Benefits
401(k)
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid sick time
Paid time off
Paid training
Vision insurance
Shift
Day shift
Evening shift
Application Question(s)
A majority of the Alamo's guest foot traffic is on the holidays, weekends, and late evenings. Are you available to be scheduled at these times? What is your ideal schedule?
Experience
Serving Experience: 1 year (Preferred)
Restaurant Experience: 1 year (Preferred)
Shift Availability
Day Shift (Preferred)
Night Shift (Preferred)
Work Location: In person
Guest Attendants of the Alamo Drafthouse are responsible for ensuring the Guest has an awesome cinema going experience. They are responsible for attending to Guests in a timely manner, ensuring all guests’ needs are met. Servers are required to practice responsible alcohol service in accordance with state and local laws and St. Louis Alamo Movies, LLC alcohol policy. Must be over the age of 18. Must be able and willing to work nights, weeekends, and holidays.
OUR MISSION
Ensures that ALL GUESTS have an AWESOME EXPERIENCE, and are EXCITED to come back.
OUR VISION
To be the BEST DAMN CINEMA that HAS EVER or WILL EVER exist.
OUR CORE VALUES
Do the Right Thing
We strive to be a force of good in our company, in our industry and in the world. We stand up for our beliefs even when it is hard. We start from a place of kindness.
Foster Community
We value what is unique about each other and celebrate our differences. We treat each other with respect, support each other’s passions, and help each other grow. We welcome healthy debate but don’t tolerate intolerance. We take this commitment outside our 4 walls, creating neighborhood theaters that are deeply tied to the local community.
Give a Sh!t
We are passionate about creating awesome experiences. We obsess over every detail and take pride in our work because we know it makes all the difference to our guests and our teammates. Our pursuit of excellence drives us to do our best.
Boldly Go
Like the crew of the Starship Enterprise™, we seek out new experiences and pursue innovation in all of our work. We take risks and chart new territory. We learn from our mistakes and continuously improve.
REPORTS TO: Four Wall Manager
LOCATION: St. Louis, MO.
SALARY / GRADE LEVEL: Hourly / Non-Exempt Plus Tips
Duties / Responsibilities
Ensures that ALL GUESTS have an AWESOME EXPERIENCE, and are EXCITED to come back!
Must possess excellent knowledge of current menu and seasonal offerings. Guest Attendants are responsible for explaining all menu offerings and promotional offerings to our Guests, and will clearly answer all guest questions.
Confirms and accurately notates Guest orders, quickly enters orders into the POS system, utilizing correct sequence, appropriate abbreviations and charges.
Pulls and communicates completed Guest flags for teammates when appropriate.
Quickly retrieves orders from the bar or kitchen and delivers to the Guest promptly.
Servers are responsible for running completed orders to all Guests.
Must possess “ninja service” ability while in the theaters.
Accurately intuits guest behavior; engages management when necessary.
Practices responsible alcohol service in accordance with local and state laws, including identification verification and intoxication prevention.
Ensures accurate check drop timing by following the schedule.
Promptly collects payment from guests using company mandated cashier procedures. Returns change or credit slips quickly.
Ensure all financial transactions are correct and maintains accuracy and coin for making change.
Operate credit card machines correctly.
Maintains theater appearance by pre-bussing, checking drink levels, removing clutter and providing adequate napkins, etc.
Must possess a positive “can do” attitude, offering assistance to team members when necessary.
Is intuitive of business flow to ensure guest and staff satisfaction.
Makes themselves available to assist during downtimes.
Keeps station clean, sets up and takes down station appropriately.
Performs shift change and/or opening or closing duties.
Adheres to all company safety and sanitation policies and procedures.
Consistently monitor the presentation quality on every screen in your venue and report any issues immediately.
Requirements / Qualifications
Local Health Cards (as required) and valid Missouri ATC / SMART Certification are required.
High School Diploma/GED or equivalent combination of education and experience.
Ability to operate POS, make change and accurately conduct credit card transactions and account for all monies at the end of each shift.
Able to stand/walk for 100% of shift.
Able to reach, bend, stoop, and wipe frequently.
Able to deliver plates, food and clear tables which may require lifting as much as 30lbs.
Ability to read and write English.
Ability to verbalize and clearly respond to Guests.
Ability to read and write handwritten notes.
MUST LOVE WORKING WITH AND SUPPORTING OTHERS AS A TEAM
You Will Get
Competitive Salary that is commensurate with experience, job market and geographic location -$15 hourly plus tips to start
Access to excellent health benefits
Paid time off and paid sick time off after 90 days
A BADASS Alamo uniform shirt
50% off shift meals and food & beverage during movies
Oh yeah, FREE MOVIES!!
WORKING CONDITIONS: Work is typically performed in the restaurant environment. The noise level in the work environment is usually moderate. The work involves a majority of sitting, bending, stooping, twisting, climbing and some lifting up to 50lbs.
HAZARDS: Only those present in a normal restaurant setting; no known significant hazards. Work performed in the restaurant has minimal exposure to cleaning chemicals, cooking equipment along with minimal machinery with moving parts.
Job Type: Part-time
Benefits
401(k)
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid sick time
Paid time off
Paid training
Vision insurance
Shift
Day shift
Evening shift
Application Question(s)
A majority of the Alamo's guest foot traffic is on the holidays, weekends, and late evenings. Are you available to be scheduled at these times? What is your ideal schedule?
Experience
Serving Experience: 1 year (Preferred)
Restaurant Experience: 1 year (Preferred)
Shift Availability
Day Shift (Preferred)
Night Shift (Preferred)
Work Location: In person
Salary : $15
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