Greeter

Greet Crew - Job Description

2026

Position Summary

The Greet Crew ensures every guest has an awesome experience by being

hospitable, assisting with movie ticket purchases, questions, introducing films, and

assisting guests with any needs they may have. They are guest-focused, flexible,

knowledgeable about movies, and care about the overall Alamo guest experience.

They share the excitement of our specialty programming with our guests and help

keep our facilities in world-class condition.

The Greeter is a guest-facing representative of Alamo Drafthouse and is responsible

for upholding our Core Values at all times.

Core Role Responsibilities

• Responsible for greeting, assisting, educating, and/or ushering guests throughout
  
  
  

their experience, including but not limited to ticketing needs, point-of-sale

assistance, and exit greets

• Conducts quality food checks and delivers food/beverage orders to the correct
  
  
  

seats consistent with venue theater floor maps

• Knowledgeable of the Alamo menu and common allergens
• Responsible for safe alcohol service, including checking IDs on drink delivery and
  
  
  

monitoring guest consumption, following local and state regulations

• Knowledgeable of Alamo policies, procedures, and safety standards
• Calmly acts as first responder for guest complaints and disruptions, working to
  
  
  

resolve issues while balancing brand standards with a positive guest experience

• Regularly and effectively communicates urgent issues or unusual matters of
  
  
  

significance to managers; takes prompt corrective action in accordance with

Alamo standards of conduct where necessary

• Maintains a cheerful, courteous disposition with guests and teammates, and
  
  
  

communicates efficiently with Production staff, Runners, Managers, and guests

• Checks guest tickets to ensure they are in the correct seat
• Responsible for theater, lobby, and restroom cleaning, as well as opening and
  
  
  

closing duties as assigned, to maintain cleanliness standards across all

high-touch areas

Greet Crew - Job Description

Jan 2026

• Anticipates guest needs and monitors notifications for guest requests
• Anticipates and maintains appropriate stocking levels of necessary supplies
• Acts as Brand ambassador for Loyalty and Subscription programs (i.e.,Victory
  
  
  

Rewards and Season Pass)

• Must be flexible and comfortable acting as a full guest-facing liaison in the event
  
  
  

of a technology glitch or as needed for private event execution or other business

reasons

• Must exhibit a full understanding and the proper administration of ADA standards,
  
  
  

including service animal regulations, wheelchair accessible seating, and assistive

devices to guests' seats

• Completes tasks with efficiency and a sense of urgency
• Demonstrates strong teamwork skills
• Other duties as assigned
  
  
  

Preferred Experience

• Prior experience with point-of-sale systems
• Prior hospitality or food service experience
  
  
  

Requirements

• Availability to work nights, weekends, and holidays (minimum 3 days a week,
  
  
  

at least one day being a weekend)

• Ability to move with caution and work collaboratively in a loud, sometimes
  
  
  

dark, fast-paced environment

• Ability to bend, duck, crouch, walk up and down stairs, carry multiple
  
  
  

plates/trays, and deliver food while limiting disruptions

• Ability to lift and carry up to 50 pounds at one time and repeatedly during
  
  
  

entire shift

• Ability to stand and walk for extended periods throughout the shift
• Ability to maintain physical stamina and coordination in a fast-paced setting
• Stays up-to-date on all local food/beverage compliance regulations, safety
  
  
  

courses, and assigned online trainings

• Reliable transportation