What are the responsibilities and job description for the Front Desk Associate position at Alamite Hotel?
Responsibilities:
- Perform all desk related functions including but not limited to checking guests in and out, making room reservations, giving recommendations, and providing directions
- Smile and greet guests in a welcoming manner, as the first point of contact
- Handle guest registration, room assignments, provide quotes for room rates and up-sell the guest, accommodate special requests whenever possible, and collect payment for charges on the guest folio
- Verify guest details to ensure accuracy of name, type of payment, rate, and market segment
- Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies
- Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify that the correct charges and credits are posted to the corresponding guest folio
- Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift
- Resolve guest complaints; assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, etc
- Manage phone activity including providing general knowledge to callers
- Cancel room reservations according to procedures
- Walk customers in a professional and courteous manner according to procedures
- Function as a liaison between Front Desk and the Housekeeping Department in coordinating rooms
Benefits:
- Affordable Blue Cross/Blue Shield medical plans for employees and their families.
- Dental Coverage
- Vision Coverage
- Life Insurance with AD&D
- Long Term Disability
- Short Term Disability
- 401(k) Retirement Plan
- Paid time off for vacation and sick leave
- Complimentary lunch each day for employees
- Public Transportation- City of Tuscaloosa's trolley pick-up and drop-off across the street.
- Marriott Explore Travel Program
Job Types: Full-time, Part-time
Pay: $14.00 - $15.00 per hour
Work Location: In person
Salary : $14 - $15