What are the responsibilities and job description for the Income Maintenance Caseworker III (PACE) position at Alamance County Veteran Service Office?
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Income Maintenance Caseworker III (PACE)
Salary
$48,448.31 Annually
Location
Health & Human Services, NC
Job Type
Full-time
Job Number
00054
Department
Social Services
Opening Date
10/07/2026
Closing Date
12/7/2026 11:59 PM Eastern
The primary purpose of this position is to determine eligibility for Adult Medicaid in Long Term Care (LTC) programs, specifically PACE and may serve as a back-up for PLA Medicaid, all while utilizing the NC FAST system to manage the applications and caseload.
Thorough knowledge of income maintenance programs as assigned. Considerable knowledge of all agency and community programs and services which could affect the client/applicant. General knowledge of all income maintenance programs. Good mathematical reasoning and computational skills. Ability to read, analyze, and interpret a variety of regulations, policies and procedures of varying complexity. Ability to work independently and prioritize work. Ability to understand customer needs and perform caseworker functions within structured time frames.
Preferred knowledge and interpretation of the Adult Medicaid manual; ability to apply NC FAST job-aids and postcards; knowledge of policies and procedures; ability to understand and apply accounting practices to maintain financial records.
Responsibilities
High school diploma or GED required.
Two years of experience as an Income Maintenance Caseworker or an equivalent combination of training and experience.
Skills & Abilities
COMPETENCY STATEMENTS:
N (Not Applicable) Activity is not applicable to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5 hrs./day)
F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs./day)
C (Constantly) Position requires this activity more than 66% of the time (5.5 hrs./day)
Physical Demands
Stand F
Walk O
Sit F
Manually Manipulate F
Reach Outward O
Reach Above Shoulder O
Climb O
Crawl N
Squat or Kneel O
Bend O
Talk/Hear C
Lift/Carry
10 lbs. or less O
11-20 lbs. O
21-50 lbs. O
51-100 lbs. N
Over 100 lbs. N
Push/Pull
12 lbs. or less O
13-25 lbs. O
26-40 lbs. O
41-100 lbs. O
See C
Taste/Smell N
Other Physical Requirements
Standard office setting. Employees are frequently subject to working with agitated clients, heavy workloads and compressed time frames.
Health Insurance - Full-time employees are eligible for medical/health (Cigna Insurance) benefits upon the 1st of the month following 30 days of employment.
Alamance County Government currently offers three plans of medical/pharmacy benefit options including 2 Standard PPO plans and a High-Deductible Health Plan with HSA.
Dental Benefit - Alamance County offers one dental insurance (Delta Dental) plan for FT employees at no cost. The plan, if elected, would be effective the first of the month following 30 days of FT employment.
Vision Insurance - A voluntary vision program (Superior Vision) is available to FT employees. The current PPO style plan allows employees to seek treatment and hardware from any vision care provider of their choice. The plan, if elected, would be effective the first of the month following 30 days of FT employment. Coverage must be elected within your first 30 days of FT employment or upon a qualifying event.
Voluntary Benefits: Alamance County Government provides a variety of voluntary health related benefits (Voya) to allow employees to purchase protection from what life may bring. A sampling of voluntary benefits includes Flexible Spending Accounts with dependent care opportunities, Health Saving Account with an employer contribution, Short Term Disability, Long Term Disability, Cancer Protection Plan, Group Critical Care Insurance and more.
Life Insurance – Basic term life insurance is the amount of one times the annual salary (no greater than $70,000) is provided for all FT employees. Additional coverage is available for purchase through payroll deductions for employee and eligible dependents.
Retirement Benefits - Membership in the NC Local Government Employees Retirement System (NCLGERS) is a requirement for all full-time and regular part-time employees (working more than 1,000 hours annually). Employees contribute six percent (6%) of their annual compensation before it is taxed.
Time Off Accruals
Vacation Time – Annual Leave is accrued based on years of service. Employees can accrue from 10-25 days per year.
Sick Time – All County full time employees earn 12 days of sick leave per year.
County Observed Holidays – Alamance County will observe the State of North Carolina Holiday Schedule.
Wellness Benefits & Programming
Employee Assistance Program: There are times when everyone needs a little help or advice. The confidential Employee Assistance Program (EAP) through a local provider can help you with things like stress, anxiety, depression, chemical dependency, relationship issues, legal issues, parenting questions, financial counseling and dependent care resources. Best of all it's free for County employees and available for your household to utilize. Utilization of the EAP is completely confidential and participation isn't recorded.
Help is available 24/7/365 by telephone.
Alamance County Employee Health Center: Available to employees and spouses who are covered under the Alamance County Insurance Plan and their covered dependents, 18 years of age and older. Retired employees under age 65 are also eligible to use the health center. Depending on insurance coverage elected, care at the clinic ranges from free to a fair market value cost.
Services Available
Treatment of injuries or illnesses such as flu, sinus Infection, pink eye, sprains, strains or fever.
Monitor chronic conditions (Diabetes, Hypertension, Hyperlipidemia, Health Disease, Asthma, etc...)
Assistance with finding a Primary Care Provider
Health Education and Counseling
Triage and referrals to specialists when appropriate.
Alamance County provides a variety of additional benefits including bereavement pay, Paid Parental Leave, Wellness Leave to focus on work-life balance initiatives, Volunteer Time Off (paid time) opportunities to be a part of the Alamance Community, to opportunities for professional certification pay.
Employee Fitness Center
Alamance County encourages all employees to maintain a healthy lifestyle both at home and at work. In support of this philosophy an Employee Fitness Center is available for all County employees to use at their convenience during non-work hours and is open 6:00 AM to 9:00 PM Monday-Sunday. This center includes weight training equipment, cardio equipment, a small aerobics room along with restrooms, changing room and lockers.
01
How many years of experience do you have processing Medicaid eligibility?
Employer Alamance County Government
Address 124 West Elm Street
Graham, North Carolina, 27253
Phone 336-570-4028
Website http://www.alamance-nc.com
Please verify your email address Verify Email
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We are committed to following best practices, including the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, to the extent feasible, however, we do not warrant compliance with these standards or any other accessibility standards. We are continually enhancing our platforms to ensure greater accessibility, and we actively seek out opportunities to improve accessibility features.
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Thank you for choosing NEOGOV. We remain dedicated to improving accessibility and creating an inclusive experience for all.
Income Maintenance Caseworker III (PACE)
Salary
$48,448.31 Annually
Location
Health & Human Services, NC
Job Type
Full-time
Job Number
00054
Department
Social Services
Opening Date
10/07/2026
Closing Date
12/7/2026 11:59 PM Eastern
- Description
- Benefits
- Questions
The primary purpose of this position is to determine eligibility for Adult Medicaid in Long Term Care (LTC) programs, specifically PACE and may serve as a back-up for PLA Medicaid, all while utilizing the NC FAST system to manage the applications and caseload.
Thorough knowledge of income maintenance programs as assigned. Considerable knowledge of all agency and community programs and services which could affect the client/applicant. General knowledge of all income maintenance programs. Good mathematical reasoning and computational skills. Ability to read, analyze, and interpret a variety of regulations, policies and procedures of varying complexity. Ability to work independently and prioritize work. Ability to understand customer needs and perform caseworker functions within structured time frames.
Preferred knowledge and interpretation of the Adult Medicaid manual; ability to apply NC FAST job-aids and postcards; knowledge of policies and procedures; ability to understand and apply accounting practices to maintain financial records.
Responsibilities
- Receives and processes applications for LTC programs in accordance with established rules, regulations, policy and procedures in NC FAST from clients and/or their authorized representatives.
- Interview applicants for assistance to determine their eligibility; researches and verifies information provided by applicants.
- Responsible for maintaining knowledge and understanding of current and new policy and procedures, preparing and maintaining case files, utilizing reports, and related work as apparent or assigned.
- Performs casework functions both in Private Living Arrangement and Long-Term Care Medicaid programs, including intake, application processing, ongoing case management, completing change in circumstances as appropriate, according to policy.
- Coordinates with other inter agency staff and community partners to provide services needed.
High school diploma or GED required.
Two years of experience as an Income Maintenance Caseworker or an equivalent combination of training and experience.
Skills & Abilities
COMPETENCY STATEMENTS:
- Accountability - Ability to accept responsibility and account for his/her actions.
- Accuracy - Ability to perform work accurately and thoroughly.
- Advocacy - Taking action to represent and advance interests of others by presenting facts and details.
- Analytical Thinking - Ability to give thought and consideration to data for a logical judgment to be made.
- Communication, Oral - Ability to communicate effectively with others using the spoken word.
- Communication, Written - Ability to communicate in writing clearly and concisely.
- Concentration- Ability to concentrate on tasks through many distractions.
- Conflict Management - Ability to be objective and empathic while maintaining self-composure and control of the conversation ensuring proper handling of all comments.
- Customer Oriented - Ability to take care of the customers' needs while following company procedures.
- Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
- Honesty / Integrity - Ability to be truthful, maintain high level of confidentiality and be seen as credible in the workplace.
- Investigative - Ability to inquire intensively into and seeking to expose a malpractice or controversial issue.
- Judgment – Ability to use good judgment and discretion as it relates to interpreting policies and procedures.
- Leadership – Ability to mobilize people, create vision and strategy and uphold integrity in assigned work.
- Multi-tasker – Ability to multi-task in a fast-paced environment.
- Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
- Relationship Building - Ability to effectively build relationships with customers and co-workers.
- Safety-Minded – Creating a safe work environment; managing risks; reducing exposure liabilities.
- Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
N (Not Applicable) Activity is not applicable to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5 hrs./day)
F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs./day)
C (Constantly) Position requires this activity more than 66% of the time (5.5 hrs./day)
Physical Demands
Stand F
Walk O
Sit F
Manually Manipulate F
Reach Outward O
Reach Above Shoulder O
Climb O
Crawl N
Squat or Kneel O
Bend O
Talk/Hear C
Lift/Carry
10 lbs. or less O
11-20 lbs. O
21-50 lbs. O
51-100 lbs. N
Over 100 lbs. N
Push/Pull
12 lbs. or less O
13-25 lbs. O
26-40 lbs. O
41-100 lbs. O
See C
Taste/Smell N
Other Physical Requirements
- Vision (Near, Distance, Peripheral)
Standard office setting. Employees are frequently subject to working with agitated clients, heavy workloads and compressed time frames.
Health Insurance - Full-time employees are eligible for medical/health (Cigna Insurance) benefits upon the 1st of the month following 30 days of employment.
Alamance County Government currently offers three plans of medical/pharmacy benefit options including 2 Standard PPO plans and a High-Deductible Health Plan with HSA.
Dental Benefit - Alamance County offers one dental insurance (Delta Dental) plan for FT employees at no cost. The plan, if elected, would be effective the first of the month following 30 days of FT employment.
Vision Insurance - A voluntary vision program (Superior Vision) is available to FT employees. The current PPO style plan allows employees to seek treatment and hardware from any vision care provider of their choice. The plan, if elected, would be effective the first of the month following 30 days of FT employment. Coverage must be elected within your first 30 days of FT employment or upon a qualifying event.
Voluntary Benefits: Alamance County Government provides a variety of voluntary health related benefits (Voya) to allow employees to purchase protection from what life may bring. A sampling of voluntary benefits includes Flexible Spending Accounts with dependent care opportunities, Health Saving Account with an employer contribution, Short Term Disability, Long Term Disability, Cancer Protection Plan, Group Critical Care Insurance and more.
Life Insurance – Basic term life insurance is the amount of one times the annual salary (no greater than $70,000) is provided for all FT employees. Additional coverage is available for purchase through payroll deductions for employee and eligible dependents.
Retirement Benefits - Membership in the NC Local Government Employees Retirement System (NCLGERS) is a requirement for all full-time and regular part-time employees (working more than 1,000 hours annually). Employees contribute six percent (6%) of their annual compensation before it is taxed.
Time Off Accruals
Vacation Time – Annual Leave is accrued based on years of service. Employees can accrue from 10-25 days per year.
Sick Time – All County full time employees earn 12 days of sick leave per year.
County Observed Holidays – Alamance County will observe the State of North Carolina Holiday Schedule.
Wellness Benefits & Programming
Employee Assistance Program: There are times when everyone needs a little help or advice. The confidential Employee Assistance Program (EAP) through a local provider can help you with things like stress, anxiety, depression, chemical dependency, relationship issues, legal issues, parenting questions, financial counseling and dependent care resources. Best of all it's free for County employees and available for your household to utilize. Utilization of the EAP is completely confidential and participation isn't recorded.
Help is available 24/7/365 by telephone.
Alamance County Employee Health Center: Available to employees and spouses who are covered under the Alamance County Insurance Plan and their covered dependents, 18 years of age and older. Retired employees under age 65 are also eligible to use the health center. Depending on insurance coverage elected, care at the clinic ranges from free to a fair market value cost.
Services Available
Treatment of injuries or illnesses such as flu, sinus Infection, pink eye, sprains, strains or fever.
Monitor chronic conditions (Diabetes, Hypertension, Hyperlipidemia, Health Disease, Asthma, etc...)
Assistance with finding a Primary Care Provider
Health Education and Counseling
Triage and referrals to specialists when appropriate.
Alamance County provides a variety of additional benefits including bereavement pay, Paid Parental Leave, Wellness Leave to focus on work-life balance initiatives, Volunteer Time Off (paid time) opportunities to be a part of the Alamance Community, to opportunities for professional certification pay.
Employee Fitness Center
Alamance County encourages all employees to maintain a healthy lifestyle both at home and at work. In support of this philosophy an Employee Fitness Center is available for all County employees to use at their convenience during non-work hours and is open 6:00 AM to 9:00 PM Monday-Sunday. This center includes weight training equipment, cardio equipment, a small aerobics room along with restrooms, changing room and lockers.
01
How many years of experience do you have processing Medicaid eligibility?
- No experience
- Less than two years
- Two to three years
- Three or more years
Employer Alamance County Government
Address 124 West Elm Street
Graham, North Carolina, 27253
Phone 336-570-4028
Website http://www.alamance-nc.com
Please verify your email address Verify Email
Job Opportunities
Account
Privacy Policy
Terms Of Use
Accessibility Statement
Copyright © 2026
Do not sell my personal information
For California Residents, And To The Extent NEOGOV Sells Your Personal Information As The Term “sell” Is Defined Under The California Consumer Privacy Act, You Have The Right To Opt-out Of The Sale Of Your Personal Information By Us To Third Parties At Any Time. This Setting Only Applies To Registered Account Holders That Have Opted-in For An Access Membership. If You Wish To Opt-out Click Follow These Steps
- Log into your Job Seeker Profile
- Click your name in the upper right-hand corner
- Select Account Settings
- Select the Preferences section
- Click the Edit button next to Access Membership
- Switch Toggle to off
- Click Save
If you require further assistance, please email privacy@neogov.com
Accessibility Statement
At Governmentjobs.com, Inc. d/b/a NEOGOV, we recognize the importance of making our products and services accessible to all individuals, including those with disabilities, and are continually working to improve the experience for all users.
Commitment to Accessibility
We are committed to following best practices, including the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, to the extent feasible, however, we do not warrant compliance with these standards or any other accessibility standards. We are continually enhancing our platforms to ensure greater accessibility, and we actively seek out opportunities to improve accessibility features.
Ongoing Enhancements
Accessibility is an ongoing effort, and we are regularly updating our technology, services, and content to address accessibility barriers. Our team is dedicated to identifying areas for improvement and making enhancements that allow all users, regardless of their abilities, to fully engage with our services.
Feedback and Assistance
We value feedback from our users. If you encounter any accessibility barriers while using our services or have suggestions on how we can improve, please reach out to us at accessibility@neogov.com. We will make every effort to resolve any concerns and consider alternative options where possible.
Thank you for choosing NEOGOV. We remain dedicated to improving accessibility and creating an inclusive experience for all.
Salary : $48,448 - $70,000