What are the responsibilities and job description for the Veteran Service Officer position at Alamance County Government?
Job Purpose
This position assists veterans and/or dependents of Alamance County in familiarizing and obtaining benefits accrued through military service. By providing support for claims, medical enrollment, military records, education, burial, appeals, life insurance and information of federal and state laws, including statues and regulations.
Responsibilities
PHYSICAL DEMANDS:
N (Not Applicable) Activity is not applicable to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5 hrs./day)
F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs./day)
C (Constantly) Position requires this activity more than 66% of the time (5.5 hrs./day)
Physical Demands
Stand - F
Walk - F
Sit - F
Manually Manipulate - O
Reach Outward - O
Reach Above Shoulder - O
Climb - O
Crawl - O
Squat or Kneel - O
Bend - O
Talk/Hear - C
See - C
Taste/Smell - N
Lift/Carry
10 lbs. or less - F
11-20 lbs. - F
21-50 lbs. - O
51-100 lbs. - O
Over 100 lbs. - O
Push/Pull
12 lbs. or less - F
13-25 lbs. - F
26-40 lbs. - O
41-100 lbs. - O
Other Physical Requirements
Office Environment
Health Insurance - Full-time employees are eligible for medical/health (Cigna Insurance) benefits upon the 1st of the month following 30 days of employment.
Alamance County Government currently offers three plans of medical/pharmacy benefit options including 2 Standard PPO plans and a High-Deductible Health Plan with HSA.
Dental Benefit - Alamance County offers one dental insurance (Delta Dental) plan for FT employees at no cost. The plan, if elected, would be effective the first of the month following 30 days of FT employment.
Vision Insurance - A voluntary vision program (Superior Vision) is available to FT employees. The current PPO style plan allows employees to seek treatment and hardware from any vision care provider of their choice. The plan, if elected, would be effective the first of the month following 30 days of FT employment. Coverage must be elected within your first 30 days of FT employment or upon a qualifying event.
Voluntary Benefits: Alamance County Government provides a variety of voluntary health related benefits (Voya) to allow employees to purchase protection from what life may bring. A sampling of voluntary benefits includes Flexible Spending Accounts with dependent care opportunities, Health Saving Account with an employer contribution, Short Term Disability, Long Term Disability, Cancer Protection Plan, Group Critical Care Insurance and more.
Life Insurance – Basic term life insurance is the amount of one times the annual salary (no greater than $70,000) is provided for all FT employees. Additional coverage is available for purchase through payroll deductions for employee and eligible dependents.
Retirement Benefits - Membership in the NC Local Government Employees Retirement System (NCLGERS) is a requirement for all full-time and regular part-time employees (working more than 1,000 hours annually). Employees contribute six percent (6%) of their annual compensation before it is taxed.
Time Off Accruals
Vacation Time – Annual Leave is accrued based on years of service. Employees can accrue from 10-25 days per year.
Sick Time – All County full time employees earn 12 days of sick leave per year.
County Observed Holidays – Alamance County will observe the State of North Carolina Holiday Schedule.
Wellness Benefits & Programming
Employee Assistance Program: There are times when everyone needs a little help or advice. The confidential Employee Assistance Program (EAP) through a local provider can help you with things like stress, anxiety, depression, chemical dependency, relationship issues, legal issues, parenting questions, financial counseling and dependent care resources. Best of all it's free for County employees and available for your household to utilize. Utilization of the EAP is completely confidential and participation isn't recorded.
Help is available 24/7/365 by telephone.
Alamance County Employee Health Center: Available to employees and spouses who are covered under the Alamance County Insurance Plan and their covered dependents, 18 years of age and older. Retired employees under age 65 are also eligible to use the health center. Depending on insurance coverage elected, care at the clinic ranges from free to a fair market value cost.
Services Available
Treatment of injuries or illnesses such as flu, sinus Infection, pink eye, sprains, strains or fever.
Monitor chronic conditions (Diabetes, Hypertension, Hyperlipidemia, Health Disease, Asthma, etc...)
Assistance with finding a Primary Care Provider
Health Education and Counseling
Triage and referrals to specialists when appropriate.
Alamance County provides a variety of additional benefits including bereavement pay, Paid Parental Leave, Wellness Leave to focus on work-life balance initiatives, Volunteer Time Off (paid time) opportunities to be a part of the Alamance Community, to opportunities for professional certification pay.
Employee Fitness Center
Alamance County encourages all employees to maintain a healthy lifestyle both at home and at work. In support of this philosophy an Employee Fitness Center is available for all County employees to use at their convenience during non-work hours and is open 6:00 AM to 9:00 PM Monday-Sunday. This center includes weight training equipment, cardio equipment, a small aerobics room along with restrooms, changing room and lockers.
01
Educational Background (copies of any education documents listed on your application will be required upon hire): Mark the highest level of education you have completed.
If you have a college degree, what was your major area of study? Enter N/A if this does not apply.
03
How many years of experience do you have working as a Veterans Services Officer?
Please explain your experience working as a Veteran Services Officer. Enter N/A if this does not apply. *Please verify that any experience listed in this question is included in your Employment History section of the application in order for it to be considered.
05
Do you currently hold accreditation through NACVSO, NCDMVA, or another VA-recognized organization? Select all that apply.
Which of the following types of VA benefits or claims do you have experience assisting veterans or their dependents with? Select all that apply.
If you have not previously worked as a Veteran Service Officer, please describe any relevant experience in benefits administration, case management, claims processing, military or veterans programs, or related customer service. Enter N/A if this does not apply.
08
Please briefly describe your experience assisting individuals with complex or sensitive situations while maintaining professionalism, confidentiality, and effective communication.
This position assists veterans and/or dependents of Alamance County in familiarizing and obtaining benefits accrued through military service. By providing support for claims, medical enrollment, military records, education, burial, appeals, life insurance and information of federal and state laws, including statues and regulations.
Responsibilities
- Interviews clients to collect required information for claims application.
- Researches medical conditions and obtain necessary medical records and statements in support.
- Obtains necessary financial information, corroborating information and documents in support.
- Contacts and assists survivors of deceased veterans in obtaining death benefits, such as burial, government grave markers and life insurance, while ensuring all time lines are met so the client does not lose any potential benefits.
- Provides ongoing contact with the VA officials concerning the status of open claims.
- Assists veterans/dependents in appealing denied claims to the local VA Regional Office, Decision Review Officers, or the Board of Appeals in Washington, DC.
- Assists veterans with applying for medical care at VA Medical Centers.
- Assists with arranging transportation to and from VAMC or Community Based Outreach Clinics.
- Works with VA professionals in obtaining public health services, home health care or placement in local nursing homes or NC Veteran Homes.
- Maintains records, including daily activity reports, in sufficient detail for preparation of monthly reports. Manages phone calls, emails and files.
- Performs other duties as requested by the Director.
- Associate degree from an accredited college or university, or an equivalent combination of education and at least three years of relevant professional experience.
- Strong communication, organizational, and customer service skills.
- Ability to work with veterans and their families while maintaining confidentiality and professionalism.
- Three or more years of experience working as a Veteran Service Officer.
- Current accreditation through the National Association of County Veterans Service Officers (NACVSO).
- Current accreditation or certification through the North Carolina Department of Military and Veterans Affairs (NCDMVA).
- Experience preparing, submitting, and tracking VA disability compensation, pension, survivor benefits, and appeals.
PHYSICAL DEMANDS:
N (Not Applicable) Activity is not applicable to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5 hrs./day)
F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs./day)
C (Constantly) Position requires this activity more than 66% of the time (5.5 hrs./day)
Physical Demands
Stand - F
Walk - F
Sit - F
Manually Manipulate - O
Reach Outward - O
Reach Above Shoulder - O
Climb - O
Crawl - O
Squat or Kneel - O
Bend - O
Talk/Hear - C
See - C
Taste/Smell - N
Lift/Carry
10 lbs. or less - F
11-20 lbs. - F
21-50 lbs. - O
51-100 lbs. - O
Over 100 lbs. - O
Push/Pull
12 lbs. or less - F
13-25 lbs. - F
26-40 lbs. - O
41-100 lbs. - O
Other Physical Requirements
- Vision (Near, Distance, Peripheral)
Office Environment
Health Insurance - Full-time employees are eligible for medical/health (Cigna Insurance) benefits upon the 1st of the month following 30 days of employment.
Alamance County Government currently offers three plans of medical/pharmacy benefit options including 2 Standard PPO plans and a High-Deductible Health Plan with HSA.
Dental Benefit - Alamance County offers one dental insurance (Delta Dental) plan for FT employees at no cost. The plan, if elected, would be effective the first of the month following 30 days of FT employment.
Vision Insurance - A voluntary vision program (Superior Vision) is available to FT employees. The current PPO style plan allows employees to seek treatment and hardware from any vision care provider of their choice. The plan, if elected, would be effective the first of the month following 30 days of FT employment. Coverage must be elected within your first 30 days of FT employment or upon a qualifying event.
Voluntary Benefits: Alamance County Government provides a variety of voluntary health related benefits (Voya) to allow employees to purchase protection from what life may bring. A sampling of voluntary benefits includes Flexible Spending Accounts with dependent care opportunities, Health Saving Account with an employer contribution, Short Term Disability, Long Term Disability, Cancer Protection Plan, Group Critical Care Insurance and more.
Life Insurance – Basic term life insurance is the amount of one times the annual salary (no greater than $70,000) is provided for all FT employees. Additional coverage is available for purchase through payroll deductions for employee and eligible dependents.
Retirement Benefits - Membership in the NC Local Government Employees Retirement System (NCLGERS) is a requirement for all full-time and regular part-time employees (working more than 1,000 hours annually). Employees contribute six percent (6%) of their annual compensation before it is taxed.
Time Off Accruals
Vacation Time – Annual Leave is accrued based on years of service. Employees can accrue from 10-25 days per year.
Sick Time – All County full time employees earn 12 days of sick leave per year.
County Observed Holidays – Alamance County will observe the State of North Carolina Holiday Schedule.
Wellness Benefits & Programming
Employee Assistance Program: There are times when everyone needs a little help or advice. The confidential Employee Assistance Program (EAP) through a local provider can help you with things like stress, anxiety, depression, chemical dependency, relationship issues, legal issues, parenting questions, financial counseling and dependent care resources. Best of all it's free for County employees and available for your household to utilize. Utilization of the EAP is completely confidential and participation isn't recorded.
Help is available 24/7/365 by telephone.
Alamance County Employee Health Center: Available to employees and spouses who are covered under the Alamance County Insurance Plan and their covered dependents, 18 years of age and older. Retired employees under age 65 are also eligible to use the health center. Depending on insurance coverage elected, care at the clinic ranges from free to a fair market value cost.
Services Available
Treatment of injuries or illnesses such as flu, sinus Infection, pink eye, sprains, strains or fever.
Monitor chronic conditions (Diabetes, Hypertension, Hyperlipidemia, Health Disease, Asthma, etc...)
Assistance with finding a Primary Care Provider
Health Education and Counseling
Triage and referrals to specialists when appropriate.
Alamance County provides a variety of additional benefits including bereavement pay, Paid Parental Leave, Wellness Leave to focus on work-life balance initiatives, Volunteer Time Off (paid time) opportunities to be a part of the Alamance Community, to opportunities for professional certification pay.
Employee Fitness Center
Alamance County encourages all employees to maintain a healthy lifestyle both at home and at work. In support of this philosophy an Employee Fitness Center is available for all County employees to use at their convenience during non-work hours and is open 6:00 AM to 9:00 PM Monday-Sunday. This center includes weight training equipment, cardio equipment, a small aerobics room along with restrooms, changing room and lockers.
01
Educational Background (copies of any education documents listed on your application will be required upon hire): Mark the highest level of education you have completed.
- High School Diploma or GED
- Some College
- Associate Degree
- Bachelor's Degree
- Advanced Degree
- None of the above
If you have a college degree, what was your major area of study? Enter N/A if this does not apply.
03
How many years of experience do you have working as a Veterans Services Officer?
- No experience
- Less than three years
- Three to five years
- More than five years
Please explain your experience working as a Veteran Services Officer. Enter N/A if this does not apply. *Please verify that any experience listed in this question is included in your Employment History section of the application in order for it to be considered.
05
Do you currently hold accreditation through NACVSO, NCDMVA, or another VA-recognized organization? Select all that apply.
- NACVSO accreditation
- NCDMVA accreditation or certification
- Other VA-recognized accreditation
- No current accreditation
Which of the following types of VA benefits or claims do you have experience assisting veterans or their dependents with? Select all that apply.
- Disability compensation claims
- Dependency and Indemnity Compensation (DIC)
- VA pension and survivor benefits
- Supplemental claims and appeals
- Healthcare and education benefits
- No direct VA claims experience
If you have not previously worked as a Veteran Service Officer, please describe any relevant experience in benefits administration, case management, claims processing, military or veterans programs, or related customer service. Enter N/A if this does not apply.
08
Please briefly describe your experience assisting individuals with complex or sensitive situations while maintaining professionalism, confidentiality, and effective communication.
- Required Question
Salary : $70,000