Processing Assistant Supervisor - WIC

This position works as a direct assistant to the WIC Director and requires considerable knowledge of the work unit, organization, and relevant regulations. Works as a direct supervisor to the support staff, which consists of WIC clerical staff, and oversees the management of program function in the clerical area and vendor unit.  Works closely with the nutrition staff in a support position. Functions as the Vendor Manager and provides assistance and accountability for the WIC Vendor section. Interprets and explains policies and procedural guidelines to ensure compliance of the WIC administrative areas. Other duties as assigned by supervisor and/or Health Director.

• Manage appointment scheduling, clinic/work flow and administrative/vendor activities
• Determine WIC Program eligibility according to established criteria
• Supervise and plan the work of support staff members
• Analyze and interpret county and program policy and procedural guidelines
• Problem solve and answer questions
• Attend required meetings and workshops
• Complete all required documentation and maintain records
• Manage office/clinic inventory
• Serve as the liaison between the state office/WIC office and local vendors
• Other duties and responsibilities as assigned 
• Serve as backup to WIC lab staff performing hemoglobin testing.

Completion of high school or equivalent and four years of progressively responsible secretarial or clerical/administrative/office management experience; or completion of a two-year secretarial science or business administration program and two years of progressively responsible secretarial or clerical/administrative, office management experience; or completion of a four-year program in a college or university preferably with a major emphasis on coursework in business administration, public administration, or other related field; or an equivalent combination of training and experience. Accountability - Ability to accept responsibility and account for his/her actions. Ability to organize and manage time and resources.
Accuracy - Ability to perform work accurately and thoroughly.  Considerable knowledge of general office management techniques and basic calculations.
Compassion - Ability to show kindness, empathy and genuine care.  Ability to understand an individual's socio-economic status and life-styles with respect for individual differences.
Honesty - Ability to be truthful, maintain high level of confidentiality and viewed as credible in the workplace.
Integrity – Trustworthiness to a degree that one is incapable of being false to a trust, responsibility or pledge.  Ability to monitor and maintain quality standards of client services using current WIC and health department protocols.
Judgment – Ability to use good judgment and discretion as it relates to following policies and procedures.  Knowledge of interrelationships between health and social service programs, and of appropriate community resources for referral of clients.
Oral Communication - Ability to communicate effectively with others using the spoken word.  Knowledge of general human behavior and techniques for effecting problem solving, answering questions and providing quality customer service.
Safety-Minded – Ability to create a safe work environment; managing risks; reducing exposure liabilities.  
Teamwork – Ability to work with others successfully and productively for the common cause and desired end goal with skill in supervising and organizing the work of others.
Written Communication - Ability to write clear and concise documentation and correspondence.