What are the responsibilities and job description for the Economic Services Worker – Part Time position at Alamance County Government?
Make a meaningful difference in your community! As a Part-Time Economic Services Worker, you will assist with and/or determine eligibility for essential public assistance programs. This position supports multiple Economic Services programs, which may include Food and Nutrition Services (FNS), Energy Assistance, and/or Medicaid, based on agency needs.
Your work helps ensure that assistance reaches those who need it—quickly, accurately, and with compassion. Each client you assist and every eligibility action you complete contributes to real, positive change in someone’s life. Join a team that values integrity, public service, and the power of human connection.In this role, you will assist with and/or determine eligibility for assigned Economic Services programs. Responsibilities may include:
• Interviewing clients and contacting third-party verification sources to obtain required information.
• Reviewing, evaluating, and verifying information to support eligibility determinations.
• Assisting Income Maintenance Caseworkers (IMC II) and/or independently completing eligibility actions, as assigned.
• Processing applications, recertifications, and case changes accurately and timely.
• Entering, updating, and maintaining case information in agency systems to ensure accurate documentation and tracking.
Program assignments may vary and can include Food and Nutrition Services, Energy programs, and/or Medicaid, depending on operational needs.
• Ability to explain policies and procedures clearly and effectively.
• Ability to analyze information and apply eligibility rules and program guidelines.
• Empathy and a genuine interest in understanding and assisting client needs.
• Detail-oriented, organized, and able to manage multiple tasks.
• Willingness to learn and apply policies across multiple assistance programs.
• Available to work 20 hours per week, with a set morning or afternoon shift, Monday through Friday.
Physical Demands / Work Environment
Work is typically performed in an office environment while sitting at a desk, with intermittent standing, walking, stooping, or bending. The employee may occasionally lift light to moderate objects.
Your work helps ensure that assistance reaches those who need it—quickly, accurately, and with compassion. Each client you assist and every eligibility action you complete contributes to real, positive change in someone’s life. Join a team that values integrity, public service, and the power of human connection.In this role, you will assist with and/or determine eligibility for assigned Economic Services programs. Responsibilities may include:
• Interviewing clients and contacting third-party verification sources to obtain required information.
• Reviewing, evaluating, and verifying information to support eligibility determinations.
• Assisting Income Maintenance Caseworkers (IMC II) and/or independently completing eligibility actions, as assigned.
• Processing applications, recertifications, and case changes accurately and timely.
• Entering, updating, and maintaining case information in agency systems to ensure accurate documentation and tracking.
Program assignments may vary and can include Food and Nutrition Services, Energy programs, and/or Medicaid, depending on operational needs.
• Associate degree in Human Services Technology, Social Services, Paralegal Technology, Business Administration, Secretarial Science, or a related field; or
• High school diploma and two years of paraprofessional, clerical, or public-contact experience involving interviewing, data collection/analysis, explaining information, negotiating, or related tasks, with at least one year in an income-maintenance program; or
• High school diploma and three years of similar paraprofessional, clerical, or public-contact experience; or
• An equivalent combination of education and experience.
• Strong interpersonal and communication skills.• High school diploma and two years of paraprofessional, clerical, or public-contact experience involving interviewing, data collection/analysis, explaining information, negotiating, or related tasks, with at least one year in an income-maintenance program; or
• High school diploma and three years of similar paraprofessional, clerical, or public-contact experience; or
• An equivalent combination of education and experience.
• Ability to explain policies and procedures clearly and effectively.
• Ability to analyze information and apply eligibility rules and program guidelines.
• Empathy and a genuine interest in understanding and assisting client needs.
• Detail-oriented, organized, and able to manage multiple tasks.
• Willingness to learn and apply policies across multiple assistance programs.
• Available to work 20 hours per week, with a set morning or afternoon shift, Monday through Friday.
Physical Demands / Work Environment
Work is typically performed in an office environment while sitting at a desk, with intermittent standing, walking, stooping, or bending. The employee may occasionally lift light to moderate objects.