What are the responsibilities and job description for the Child Support Agent II position at Alamance County Government?
Are you ready to play a key role in helping families thrive? As a Child Support Agent, you’ll work under general supervision while using your expertise to ensure children receive the financial support they deserve. This role combines problem-solving, technology, and family advocacy to make a tangible impact every day. Successful employees bring a strong knowledge of Child Support programs and a deep understanding of the State Automated Collection and Tracking (ACT) system, leveraging technology to manage cases efficiently, track payments, and support families in achieving stability. This is more than a job—it’s an opportunity to empower families, strengthen communities, and contribute to the well-being of children across the county. If you are detail-oriented, tech-savvy, and motivated by meaningful work, this position offers a rewarding career with real purpose. This position requires frequent court engagement.
View our quick video on why you should work with Alamance County DSS:
Alamance County Department of Social Services Recruiting Video- Responsible for the establishment of paternity and support by performing the following duties:
- Establishing paternity and support criteria for cases through court action.
- Interviewing custodial and noncustodial parents
- Explaining the program and to obtain data regarding the absent parent.
- Determining the correct course of action for each situation by establishing paternity and/or support obligations through the court system.
- Ensures knowledge of latest policies and procedures of the Child Support Program.
- Gathers evidence for court by drafting the proper papers, evaluating testimony and evidence and determining the necessity of court action and involvement.
- Attendees court and communicates with court personnel as it relates to testifying and presenting cases (in partnership with the attorney) in the courtroom.
• Accuracy - Ability to perform work accurately and thoroughly.
• Autonomy – Ability to work independently with minimal supervision.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Customer Oriented - Ability to take care of the customers' needs while following company procedures.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Honesty / Integrity - Ability to be truthful, maintain high level of confidentiality and be seen as credible in the workplace.
• Influence - Ability to gain support and buy-in by way of persuading, convincing or influencing to others to overcome barriers allowing them to support a particular vision.
• Judgment – Ability to use good judgment and discretion as it relates to interpreting policies and procedures.
• Multitasking – Ability to multi-task in a fast-paced environment.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Relationship Building - Ability to effectively build relationships with customers and co-workers.
• Safety-Minded – Creating a safe work environment; managing risks; reducing exposure liabilities.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
Education & Experience: High School Diploma or G.E.D. required. Associate's Degree or further education preferred. Three years of experience in eligibility, investigative, judiciary, or legal work that provides the knowledge, skills, and abilities needed to perform the work; or an associate degree in business administration, human resources, law enforcement or closely related degree and one year of experience in eligibility, investigative, judiciary, or legal work that provides the knowledge, skills, and abilities needed to perform the work; or a four year degree and six months experience in eligibility, investigative, judiciary, or legal work that provides the knowledge, skills and abilities needed to perform the work; or an equivalent combination of education and experience.
One year of experience as a Child Support Agent I or in the field of law enforcement or comparable field requiring knowledge in enforcing laws and the court system, or a four-year degree in criminal justice.
A copy of a certified college transcript and a letter of reference must be provided upon request.
Computer Skills: Proficient in MS Office (Excel, Word and PowerPoint Experience). Proficient intermediate past computer experience.
License/Credentials: Possession of a valid N.C. driver's license is required for this position and maintaining a driving record in accordance with Alamance County policy.
PHYSICAL DEMANDS:
N (Not Applicable) Activity is not applicable to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5 hrs/day)
F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs/day)
C (Constantly) Position requires this activity more than 66% of the time (5.5 hrs/day)
Physical Demands
Stand F
Walk F
Sit F
Manually Manipulate O
Reach Outward O
Reach Above Shoulder O
Climb O
Crawl O
Squat or Kneel O
Bend O
Lift/Carry
10 lbs or less O
11-20 lbs. O
21-50 lbs. O
51-100 lbs. O
Over 100 lbs. O
Push/Pull
12 lbs or less O
13-25 lbs. O
26-40 lbs. O
41-100 lbs. O
Other Physical Requirements
•Vision (Near, Distance, Peripheral)
WORK ENVIRONMENT
Standard office environment