What are the responsibilities and job description for the Adult Medicaid Trainer and Quality Assurance (IMC III) position at Alamance County Government?
Are you passionate about helping others, skilled at teaching, and ready to lead with impact? Join our dynamic team as our Income Maintenance Caseworker III – Adult Medicaid Trainer/QA and be a change-maker in your community!
In this role, you'll develop and deliver engaging training that empowers staff to serve our customers with confidence. You'll stay current on policy changes, provide hands-on coaching and support, collaborate with NC FAST as a technical resource, and help ensure our work meets the highest quality standards through regular reviews and continuous process improvement.
All DSS positions are subject to reallocation contingent upon funding, agency needs and client population and are subject to perform work during emergency or disaster situations as required and may be required to staff shelter overnight.- Provide ongoing training and technical assistance to income maintenance staff. Interpret policy changes, guide staff through updates, and help troubleshoot challenging cases. Conduct initial assessments to identify barriers and goals, complete orientations, and collaboratively develop and update an agreement that outlines the path to employment success.
- Conduct comprehensive reviews of Medicaid cases to ensure compliance with federal, state, and local policies. Identify trends, errors, and training needs through diagnostic evaluations and data analysis. Maintain accurate case records and data in agency systems, ensuring timely entry of participation hours, outcome plans, and benefit releases to maintain compliance and program integrity.
- Stay current on Medicaid and Economic Services program policies. Ensure accuracy and consistency in case determinations, benefit calculations, and customer communications.
- Mentor and support staff through coaching, constructive feedback, and hands-on training. Support supervisors by reviewing and evaluating their case assessments to maintain consistent quality standards.
- Assist in audit preparation (federal, state, or local), contribute to the development of corrective or improvement plans, and ensure follow-up implementation.
To qualify for the Income Maintenance Caseworker III position, in addition to the experience noted above, the candidate must have at least two years of additional experience as an Income Maintenance Caseworker.
Computer Skills: Prior experience with Microsoft Windows suite of products.
License/Credentials: Possession of a valid NC driver's license.
PHYSICAL DEMANDS:
N (Not Applicable) Activity is not applicable to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5 hrs./day)
F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs./day)
C (Constantly) Position requires this activity more than 66% of the time (5.5 hrs./day)
Physical Demands
Stand F
Walk O
Sit F
Manually Manipulate F
Reach Outward O
Reach Above Shoulder O
Climb O
Crawl N
Squat or Kneel O
Bend O
Talk/Hear C
Lift/Carry
10 lbs. or less O
11-20 lbs. O
21-50 lbs. O
51-100 lbs. N
Over 100 lbs. N
Push/Pull
12 lbs. or less O
13-25 lbs. O
26-40 lbs. O
41-100 lbs. O
See C
Taste/Smell N
Other Physical Requirements
•Vision (Near, Distance, Peripheral)
Work Environment
Standard office setting. Employees are frequently subject to working with agitated clients, heavy workloads and compressed time frames.