What are the responsibilities and job description for the Front Desk Administrator position at Alamance Community College?
Re-posted on 11/18/2025
Full-Time PositionÂ
The Front Desk Administrator provides reception and administrative support to multiple locations, including Student Services, Main Building, Gee Building and the Literacy building, on the main campus in Graham and the Dillingham Center in Burlington, while providing first-class customer service in every interaction. The position includes managing high in-person traffic and call volume while resolving multiple inquiries, especially during peak registration periods. This front desk position provides a single source of knowledge for campus information, and is responsible for answering questions, providing accurate referrals, and solving problems effectively and efficiently for students, employees, and visitors. The Front Desk Administrator ensures seamless day-to-day operations, fostering a positive and professional experience for all. Â
This position follows a standard Monday-Friday schedule with occasional evening and weekend hours
Essential Duties And Responsibilities
High School Diploma; Excellent soft skills including strong interpersonal skills, a cheerful and enthusiastic personality, and a high level of flexibility, adaptability, cooperation and initiative; Attention to detail/accuracy; Excellent communication, organizational and customer service skills; Strong work ethic essential. Â Excellent computer skills including Microsoft Office, experience with databases, and proficiency in keyboarding and data entry. Must have the ability to multi-task and work as part of a team. Â Experience in a fast-paced office environment.
Key Competencies
For non-faculty positions, all relevant full- and part-time work experience related to the position should be included on the application, including start and end dates.Â
Full-Time PositionÂ
The Front Desk Administrator provides reception and administrative support to multiple locations, including Student Services, Main Building, Gee Building and the Literacy building, on the main campus in Graham and the Dillingham Center in Burlington, while providing first-class customer service in every interaction. The position includes managing high in-person traffic and call volume while resolving multiple inquiries, especially during peak registration periods. This front desk position provides a single source of knowledge for campus information, and is responsible for answering questions, providing accurate referrals, and solving problems effectively and efficiently for students, employees, and visitors. The Front Desk Administrator ensures seamless day-to-day operations, fostering a positive and professional experience for all. Â
This position follows a standard Monday-Friday schedule with occasional evening and weekend hours
Essential Duties And Responsibilities
- Serve as a first point of contact for students, employees, and visitors at main entrances.
- Greet visitors with professionalism and enthusiasm.Â
- Answer questions and accurately refer/transfer students, employees, and visitors by phone and in person.
- Assist with outreach efforts for prospective students, such as making prospect calls, emailing applicants, etc.
- Maintain a broad, informed knowledge base of college operations, policies, and procedures.Â
- Check in students, employees, and visitors for appointments, testing, and meetings.Â
- Utilize and regularly update the 25Live scheduling software to manage room reservations, campus events, and facility usage
- Provide administrative support, including managing calendars, scheduling meetings,Â
- Assist with registration of College and Career Readiness, Workforce and Continuing Education, and Curriculum programs.
- Manage and organize office files, records, and reports.
- Ensure follow-through, track progress of projects, use effective workflow systems to increase efficiency and effectiveness and monitor project deadlines.
- Handle confidential and sensitive information with discretion.
- Assist with special projects and events.
- Perform other duties as assigned to support the mission of the college.
High School Diploma; Excellent soft skills including strong interpersonal skills, a cheerful and enthusiastic personality, and a high level of flexibility, adaptability, cooperation and initiative; Attention to detail/accuracy; Excellent communication, organizational and customer service skills; Strong work ethic essential. Â Excellent computer skills including Microsoft Office, experience with databases, and proficiency in keyboarding and data entry. Must have the ability to multi-task and work as part of a team. Â Experience in a fast-paced office environment.
Key Competencies
- Strong customer service and communication skills.
- Ability to multitask and manage high volumes of in-person and phone interactions.
- Knowledge of administrative practices and procedures.
- Proficiency with office software and scheduling systems (including 25Live).
- Ability to work effectively in a team and independently.
- Professional demeanor and ability to handle confidential information with integrity.
For non-faculty positions, all relevant full- and part-time work experience related to the position should be included on the application, including start and end dates.Â