Telecommunicator

Description

Accountable for receiving and processing both emergency and non-emergency calls by; providing appropriate pre-arrival instructions; entering data into a computer-aided dispatch (CAD) system; evaluating situations and making decisions as to the assistance and needs of callers based on training, standard operating procedures, and agency guidelines; performing queries through the local public safety systems; operating assigned Communications Operations Bureau (COB) radio positions: the FCIC/NCIC computer and teletype radio, the law enforcement dispatch radio, and/or the fire-rescue dispatch radio; and perform their duties in accordance with ACSO operational policies.

Within one (1) year of hire, the Telecommunicator must train and demonstrate proficiency in at least one (1) of the following positions: call-taking, teletype, law enforcement (ASO and/or GPD) dispatch, or fire-rescue dispatch.

This position is required to train for duties on other positions based on staffing needs and as training opportunities become available. Personnel in this classification may be required to act as trainers for positions in which they are certified. Work requires independent judgment, initiative, and a calm presentation.

Personnel assigned to this classification report to the Combined Communications Center (CCC) Shift Supervisor. Performance is evaluated through observation, quality assurance reports, and appropriate employee performance appraisals.

Typical Qualifications

EDUCATIONAL REQUIREMENTS:

High School/GEDRequiredAssociate's DegreePreferredBachelor's DegreePreferredPreferred Major(s): Criminal Justice, Communications, or other related field

Experience And Training

• Successfully complete the pre-employment CritiCall testing with an overall passing score
• Successfully complete a pre-employment typing test with the ability to type 35 CWPM or better
• Successfully complete the assigned training module and attain sufficient expertise to operate in a given position with minimal supervision after the assigned training period
  
  

CERTIFICATION AND LICENSING:

• Possess, or obtain within six (6) months of hire, the following certifications:
• Emergency Medical Dispatcher (EMD)
• Emergency Fire Dispatcher (EFD)
• Cardio-Pulmonary Resuscitation (CPR)
• Emergency Telecommunicator Course (ETC)
• Current, valid State and National law enforcement computerized information systems (FCIC/NCIC) certification or obtain within six (6) months of hire
• Successfully complete the Florida 911 Public Safety Telecommunicator Certification exam within one (1) year of hire
• Successfully complete all National Incident Management System’s (NIMS) Incident Command System (ICS) courses required by Department of Homeland Security
• Completion of the National Center for Missing and Exploited Children (NCMEC) Dynamics and First Responders Course within one (1) year of hire
• Maintain all Telecommunicator certifications

PHYSICAL REQUIREMENTS:

• Sit for extended periods
• Operate foot-controlled equipment effectively for long periods of time
• View multiple computer screens for extended periods
• Normal vision range; see color differentiation as necessary to distinguish color variations on maps, computer screens, and radio consoles
• Normal hearing level; hear, understand, and respond using radio transmitters and receivers, radio consoles, telephone/radio headsets, multi-line telephone systems, and complex communications equipment
• Speak, annunciate, read, write, and understand English fluently
• Clear speech and adequate hearing sufficient to communicate and respond effectively and appropriately in the work environment
• Use of headsets and foot pedals to precisely hear voices and other sounds
• Ambulate independently
• Reach, handle, and/or grasp documents and technology
• Manual dexterity
• Type on computer keyboards for extended periods
  
  

Knowledge, Skills, And Abilities

• Knowledge of local, state, federal laws and applicable civil laws
• Fire, EMS, law enforcement and communications call taking policies and communications policies and procedures
• Maintain familiarity with Standard Operating Procedures (SOP), Call Handling Guide (CHG) and appropriate resources to acquire thorough knowledge of CCC operations and procedures
• Operate a computer aided dispatch system (CAD) and a computerized telephone system
• Accurately and quickly record information into CAD
• Utilize proper telephone techniques; follow guidelines for answering emergency and non-emergency calls; assess requests and prioritize them appropriately
• Answer emergency calls within 10 seconds, non-emergency and direct speed dial calls from the public and other agencies, obtaining and providing critical information, life-saving medical and safety instructions
• Interview callers to obtain information necessary to affect the appropriate law enforcement, fire, and EMS response and to utilize the correct call handling procedures and telephone instructions
• Ability to concentrate on and address more than one thing simultaneously
• Maintain familiarity with the geographical area of Alachua County and the various addressing system and can locate addresses, major roads, streets, hospitals, schools, churches, buildings and other landmarks on a map
• Maintain high level of situational awareness
• Acknowledge and respond to field resources telephone requests, handle assigned tasks in the communications center in an expeditious manner, and process the call for service or request for assistance in accordance with established procedures
• Able to control conflict; speak with authority and confidence in a calm, clear voice, properly select words, take control of a call and elicit necessary information
• Maintain confidentiality of sensitive information
• Testify in court and represent the Alachua County Sheriff’s Office with a positive, professional image
  
  

We offer a complete benefits package to full-time employees and part-time employees who work 20 hours or more a week. These benefits include health care, dental, vision, retirement, flexible spending account, and life insurance. Holidays, vacation, and sick leave hours are provided to all full-time employees.

A detailed breakdown of our benefits can be found here. We also offer cutting edge and comprehensive training available for law enforcement.

The Alachua County Sheriff's Office is an Equal Opportunity Employer. The Alachua County Sheriff's Office gives preference in employment/appointment to eligible veterans and spouses of disabled veterans. Applicants with disabilities will be reasonably accommodated in the application process. Minorities and protected classes are encouraged to apply.

01

The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during an interview. By completing this supplemental questionnaire you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal.

• Yes, I understand and agree
• No, I do not agree
  
  

02

Have you sold, delivered, or trafficked illegal drugs for profiting purposes within the last five (5) years?

• Yes
• No
  
  

03

Do you meet the following criteria? "I do NOT have visible tattoos/body ornamentation on the hands and/or knuckles or head and neck area; which include the head, scalp, face and neck area above the collar bone in the front and the first cervical vertebrae in the back, or is otherwise visible due to the open collar of a uniform shirt."

• Yes, I meet these qualifications
• No, I do NOT meet these qualifications
  
  

04

In the past five (5) years, have you received any Conviction or Adjudication Withheld regarding DUI and/or Fleeing/Eluding an Officer?

• Yes
• No
  
  

05

Do you wear gauged earrings or have enlarged/stretched out holes in your ear larger than 1/4 inch in diameter?

• Yes
• No
  
  

06

Do you have an active/open case for driving under the influence (DUI) or fleeing/eluding an officer?

• Yes
• No
  
  

07

Have you ever been convicted of a felony, convicted of a misdemeanor involving perjury or false statement, or dishonorably discharged from the U.S. Military?

• Yes
• No
  
  

08

Do you have a split/forked tongue, foreign objects inserted under the skin to create a design or pattern, or intentional scarring on your face or head?

• Yes
• No
  
  

09

Have you tried, used, or experimented with Marijuana within the last 90 days?

• Yes
• No
  
  

10

Do you have a current, valid medical marijuana card?

• Yes
• No
  
  

11

Have you tried, used, or experimented with any illegal drug/controlled substance, other than marijuana, within the last year?

• Yes
• No
  
  

12

This position requires that you be 18 years old. Are you 18 years old or older?

• Yes
• No
  
  

13

This position requires that you are a United States Citizen. Are you a United States Citizen?

• Yes, I am a United States Citizen
• No, I am NOT a United States Citizen
  
  

14

This position requires you to have earned a High School Diploma or GED. Do you meet this requirement?

• Yes
• No
  
  

15

Do you have a current, valid Florida driver license?

• Yes
• No
• Required Question