What are the responsibilities and job description for the CareerSource WTP/SNAP Career Navigator I position at Alachua County, FL?
Minimum Qualifications
Associate degree and one (1) year experience in case management; or any equivalent combination of related training and experience. Applicants within six months of meeting the minimum education/experience requirement may be considered for trainee status.
The hired applicant must have reliable transportation and will be required to travel to all CareerSource locations within Region 6 (Alachua, Bradford, Columbia, Dixie, Gilchrist and Union counties).
Successful completion of all applicable background checks pre-hire and ongoing are required.
Position Summary
This is professional work in providing all aspects of career management and development, using guidance, counseling, coaching and advisory techniques to assist candidates with clarifying and achieving career goals and addressing issues related to employment barriers at CareerSource North Central Florida (CSNCFL).
An employee assigned to this classification is responsible for creating action plans to implement candidate decisions; providing qualifying and appropriate services including referral to education, orientation to services, Employ Florida (EF) training and support, and career counseling; and documenting all referrals, services, and follow-up activities in Employ Florida (EF) in accordance with established Local Operating Procedures.
Work is performed under the direction of a higher-level supervisor and is reviewed through conferences, reports, and observation of results obtained.
Examples of Duties
Exudes a positive customer service focus.
Advocates building organizational culture through aligning decisions with core values including: integrity, honesty, respect, diversity, innovation, accountability and communication.
Conducts preliminary interview meetings with candidates to determine candidate eligibility through assessment to establish needs and services.
Engages, interviews, and assesses job candidates to determine their qualifications, work history, job search strengths, challenges, and areas of interest.
Informs job candidates of how to access the full menu of CareerSource North Central Florida reemployment services.
Screens and refers job candidates to appropriate workshops.
Prepares and maintains case files including documentation such as candidate eligibility information, program performance, services provided, and other relevant information and correspondence.
Maintains close contact with candidates during training and/or job placements to resolve problems and evaluates placement adequacy; assesses continued needs of services.
Documents services provided to candidates in applicable database.
Maintains accurate candidate files and case notes as required by laws, agency policies, and regulations.
Prepares budgets, training purchase orders, and supportive service vouchers for candidates to ensure all purchases are in accordance with established policy.
Assists in the resolution of customer complaints, concerns, and issues.
Answers public and candidates questions about eligibility.
Provides performance standard information about candidate status and progress.
Follows up with candidates, through one-on-one meetings, email, and/or phone discussions.
Performs case closures by verifying license, certificate and employment.
Plans and delivers group workshops covering career management skills, interview, resume writing, and creative job searching.
Counsels candidate about issues affecting work and career, including difficulties in balancing work, home life, and other commitments.
Stays informed of labor market activities and developments.
Maintains compliance with all personnel policies and procedures.
Works retail hours and/or hours as assigned.
Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of the principles and procedures of budget preparation, budgetary and financial cost/expense tracking.
Knowledge of interviewing, counseling, and coaching techniques and methods.
Knowledge of modern management and administration techniques and methods.
Skill in public speaking.
Skills in time management and case organization.
Ability to conduct interviews effectively.
Ability to communicate effectively both orally and in writing.
Ability to make rational decisions in a timely manner.
Ability to evaluate and place candidates appropriately.
NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderately quiet.
