DISPATCHER - SECURITY

JOB TITLE:

Security Dispatcher

REPORTS TO:

Director of Safety, Security and School Readiness

WORK DAYS:

12 Months (240 Days)

SALARY:

Classified Schedule 35-2

($35,763 - $48,314)

LOCATION:

Department of Safety, Security and School Readiness

FLSA Status:

EXEMPT

NON EXEMPT

X

JOB DESCRIPTION:

The Security Dispatcher is responsible for serving as the central point of communication between individuals requesting security assistance and Security Department personnel. Under the direction of the appropriate supervisor, the Security Dispatcher receives, prioritizes, and dispatches calls for service; monitors radio, telephone, and other communication systems; coordinates emergency and routine security responses; maintains accurate records and dispatch logs; and provides administrative support to ensure the efficient operation of the Security Department. This position plays a vital role in supporting the safety and security of students, employees, visitors, and district property.

DUTIES AND RESPONSIBILITIES:

To monitor various intrusion alarm equipment and operate a voice radio to receive/transmit communications regarding routine and emergency security activity.

Handle and/or direct all incoming telephone calls.

• Record and deliver messages received via telephone.
• Disseminate information received from Board personnel and general public reporting irregularities, incidents and emergencies at Board of Education facilities.
• Notify on-call repair personnel for after hour maintenance, damage or malfunction problems.

· Coordinate calls with patrol officers, school board personnel and police and fire department when necessary.

Complete and maintain a variety of logs, records, and information cards.

• Alarm call cards
• Service call cards

o Alarm Technicians

• Service Center Personnel/Locksmiths
• Holiday/Weekend entry log
Officer's activity log

Notify Security officers on duty of all activations of intrusion alarm resulting from unauthorized entry. To monitor location and any subsequent activity of said alarm and apprise appropriate patrol officers of any changes.

• Monitor events until officer declares the situation clear.
• Supply assistance to Security Officers on duty regarding daily functioning of school system
Perform other duties as assigned.

QUALIFICATIONS:

• Any combination of education and experience equivalent to graduation from high school and some experience in dispatching or general clerical work.
• Prior experience with customer service or technical support required.
Three (3) years’ experience in customer service or technical support (preferred).

SUCH ALTERNATIVES TO THE ABOVE QUALIFICATIONS AS THE BOARD MAY REQUIRE.

APPLICATION REQUIREMENTS:

• Completed Application (HireTrue)
• Resume (uploaded to application)
Three (3) returned References (HireTrue)

*PLEASE ENSURE ALL INFORMATION IS CURRENT WITHIN A 6 MONTH PERIOD*

PHYSICAL REQUIREMENTS:

Physical strength, mobility, dexterity, stamina, and acuity are required to perform job responsibilities.

REVISED:

July 2026

Please Note: All candidates must submit to a background check ( https://fieldprintalabama.com/individuals ) . Employment is contingent upon candidate meeting suitability criteria as established by Alabama State Department of Education. The Birmingham Board of Education does not discriminate on the basis of age, race, color, sex, sexual orientation, religious preference, marital status, disability, national origin, or any other reason prohibited by state or federal law. Employees of the District are required to comply with the provisions of Title VII of the Civil Rights Act and Title IX of the 1972 Educational Amendments. Birmingham Board of Education is required by state law to verify the employment eligibility of newly hired employees by using the federal E-Verify program. New employees are required to provide a Social Security number, an unexpired identity document that contains a photograph, and other acceptable documents that establish employment eligibility. In addition to determining whether a new hire is authorized to work in the United States, E-Verify will confirm that the employee's name and Social Security number match.