What are the responsibilities and job description for the Inside Sales Representative position at Alabama Professional Services?
Alabama Professional Services, Inc. is a family-owned home improvement and maintenance company that serves the state of Alabama. We opened our doors in 1977 with the mission to provide safe and precise solutions to the majority of homeowner needs. At APS, our purpose is to provide remarkable experiences for our customers and your role in that is crucial. We want to provide you with a workplace where you are appreciated, rewarded, and given opportunities to excel in your career.
Position Overview:
As an Inside Sales Representative, you will be the first point of contact for prospective customers. Your role is to understand their pest control needs, educate them about our services, and convert leads into loyal customers. If you're persuasive, goal-oriented, and love helping people, we want you on our team
Benefits:
- Comprehensive benefits package, including medical, dental, vision, and life insurance
- 401(k) with company match
- Paid time off and holidays
- Competitive base pay plus uncapped commission
- Ongoing training and professional development
- Supportive team environment with career growth opportunities
Responsibilities:
- Respond to inbound calls, emails, and online inquiries from prospective customers
- Conduct outbound calls to warm leads and past customers
- Provide pricing, schedule appointments, and follow up to close sales
- Achieve and exceed monthly sales goals and performance targets
- Accurately update CRM software with customer information and interactions
- Collaborate with the field team and customer service to ensure smooth handoff and high customer satisfaction
- Serve as a problem solver to identify the most efficient and effective solution for each customer's needs
Qualifications:
- Proven experience, or interest, in sales, telemarketing, or customer service (experience in pest control a plus)
- Excellent verbal communication and interpersonal skills
- Self-motivated with a results-driven attitude
- Ability to multitask and stay organized in a fast-paced environment
- Proficiency with CRM systems and Microsoft Office Suite
- High school diploma or equivalent
- A valid ID and ability to pass a comprehensive background and drug screen
- Ability to work minimal overtime, if needed
- Ability to handle rejection, overcome obstacles, and maintain a positive attitude in a competitive sales environment
Our company is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristic protected by law. If you pride yourself in your work ethic and want an employer who will value your hard work, apply today to join our team.