What are the responsibilities and job description for the Mortgage Loan Clerk position at Alabama One Credit Union?
Description
The Mortgage Loan Clerk receives members in person and by telephone, assists members in acquiring information necessary to obtain a mortgage loan; provides general credit union information and refers the member to a Mortgage Loan Officer. Funds and disburses mortgage loan; and performs post-closing and servicing functions.
- Disbursement/Funding of Mortgage Loans
- Disbursement of Loan Proceeds on In-House Closed Loans
- Upload of Closing documents to MortgageBot/ImageFlow and OnBase
- Upload of Recorded documents to MortgageBot/ImageFlow and OnBase
- Filing of Recorded Legal Documents a Main
- Manage and update mortgage insurance in core system
- Prepare and submit for recording: Lien Releases/Satisfactions
- Answer Servicing Calls and respond to members request and resolve members questions
- Answer Mortgage Ring Group (when not answered by Mortgage Loan Officer): Take a message or schedule a follow up appointment for Mortgage Loan Officer
- Be available for Walk-ins members when Mortgage Loan Officer is not available: Job would be to make copies of documents and provide originals back to the member and scan documents to Loan Officer or Schedule appointment for member to return at a later time or day or do a phone interview
- Receive and sort mail and route appropriately
- Prepares payoff statements for Mortgage Department
-Retrieves referrals from Keystone, POS site and other sources and submit referrals to Mortgage Loan Officers on a daily basis
- Appropriately cross-sell other Credit Union products and services
- Perform other duties as assigned
Requirements
- Strong verbal and written communication skills
- Ability to demonstrate exceptional Member service
- Strong attention to detail
- Mortgage lending experience