Program Coordinator

Job Title: Program Coordinator

Department: Contracts

Job Description

Team Leader: VP Contracts & Operations

Date.:. October 23, 2025

FLSA Status: Non-Exempt (Part-Time Employee) Hours: 20 per week; 5 Days per week

Mission Contribution:

To increase Alabama Goodwill Contract Services jobs for people with disabilities and other people served for mission services.

Primary Functions:

Proactively coordinate existing and new contracts in accordance with Alabama Goodwill Contract Services (AGCS) objectives and strategic initiatives.

Duties & Responsibilities:

1. Responds to emails, letters, phone calls, maintains VP Contracts and Operations calendar.
2. Submit inspection reports from clients and sign off when unsatisfactory work is completed by AGCS employee(s).
3. Submit monthly reports to GSA Property Managers by the 10^th of every month.
4. Submit monthly reports to ANG/Source America by the 10^th of every month.
5. Provide annual customer service feedback/surveys.
6. Setup annual window washing services for GSA customer locations (Anniston, Tuscaloosa and Vance Federal Courthouse Building).
7. Submit Subcontracting Plan to GSA for approval. Administer Subcontracting Plan (request financial data from Finance in a timely manner - March 30th and September 30th). Submit Subcontracting Plan twice per year (March and September)
8. Prepare a training plan with sign-in sheet, agenda, and training materials.
9. Perform other duties as assigned by the Vice President, Contracts and Operations.

Education/Experience:

• Bachelor's degree in business administration or related preferred.
• Five years of general business management experience, including specific experience in customer and community service.
• Strong communication, verbal and interpersonal skills.
• Computer literate, MS Office
• Time Management skills
• Applicable laws pertaining to contract employer activities, as well as all related federal, state and local laws, regulations, ordinances, and policies.

• Self-directed, able to perform assignments with minimal supervision.

• Exhibits the highest level of integrity and ethical standards
• Ability to effectively present information and respond to questions received from government entities, state agencies, private industry, employees, managers, clients, and the public.
• Fluent writing skills for planning, reporting and correspondence.
• Adhere to AGCS Core Values.

Special Requirements:

• Must be able to work occasionally after-hours and weekends.

Critical Performance Factors (CFP):

• Customer Service Satisfaction Survey.
• Develop training materials.
• Accuracy, completeness and timeliness of reports and documents.
• Safety, compliance and risk management.

I have read this job description and CPFs, reviewed them with my leader, and understand what is required of me.

Signatures:

Team Member (print/ sign):