What are the responsibilities and job description for the Branch Manager position at Alabama Credit Union?
Description
At Alabama Credit Union, our employees feel good about their careers. We create an environment rich in learning and advancement opportunities, community support activities, and chances to provide input on company initiatives.
This position exists to oversee the operations at the Perdido Key Branch in Pensacola, Florida. Duties include leading branch in achieving strategic and financial goals, coaching and developing staff, ensuring exceptional member service, and participating in business and community development. In return, those who hold this role get to work at one of the best places on earth.
Requirements
Essential Functions and Responsibilities: Leads branch in achieving strategic and financial goals and ensures proper staffing, effective operations and compliance, and exceptional member service. Specific responsibilities include, but are not limited to the following:
Actively coaches and develops team member to ensure exceptional member service and to meet stated individual and branch goals and objectives. Specific responsibilities include, but are not limited to the following:
Experience: One year to three years of similar or related experience, with experience in retail sales, a credit union environment, and/or business development preferred.
Education: (1) A two-year college degree or (2) completion of a specialized certification or licensing or (3) completion of specialized training courses conducted by venders or (4) job-specific skills acquired through an apprenticeship program.
Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and requires the ability to influence and/or sell ideas or services to others. Willingness and ability to contact entities for the purpose of business development is preferred.
The ability to listen to and comprehend member and co-worker needs; the ability to resolve member and co-worker problems efficiently and appropriately; and the ability to work in a team environment, exchanging ideas and coming to consensus with individuals from other departments and geographic areas are required.
At Alabama Credit Union, our employees feel good about their careers. We create an environment rich in learning and advancement opportunities, community support activities, and chances to provide input on company initiatives.
This position exists to oversee the operations at the Perdido Key Branch in Pensacola, Florida. Duties include leading branch in achieving strategic and financial goals, coaching and developing staff, ensuring exceptional member service, and participating in business and community development. In return, those who hold this role get to work at one of the best places on earth.
Requirements
Essential Functions and Responsibilities: Leads branch in achieving strategic and financial goals and ensures proper staffing, effective operations and compliance, and exceptional member service. Specific responsibilities include, but are not limited to the following:
- Demonstrates understanding of Credit Union mission, shared values, strategy and ensures achievement of strategic and financial goals.
- Ensures compliance with established policy and regulations.
- Assist with interviewing candidates for hiring, works with Regional Director on hiring decisions.
- Ensures proper training, resources, and performance management are provided for staff to meet member service expectations and branch goals; Coaches and evaluates team member performance; identifies development opportunities for staff member and coordinates with Talent Development and Area Leader to assist team member in professional development.
- Recommends promotions, transfers and salary adjustments as appropriate.
- Identifies performance problems, ensures corrective action is provided, and terminates when necessary with HR and Area Leader assistance.
- Utilize resources of member service data and analytics to enhance branch contribution to overall revenue, member profitability and expense control.
- Promotes teambuilding and leads team in collaborating with and supporting branches/ departments across the Credit Union to provide exceptional internal service and meet organizational goals.
Actively coaches and develops team member to ensure exceptional member service and to meet stated individual and branch goals and objectives. Specific responsibilities include, but are not limited to the following:
- Positively impacts and motivates team member through encouragement, role-modeling core behaviors, actively listening and reinforcing positive performance.
- Encourages each team member to look for opportunities to utilize Credit Union products and services, using software tools to identify best matches for product referral.
- Uses performance management tools and practices (i.e., prism dashboards, 1:1 meeting, individual goal setting) to benchmark team member performance against branch goals and collaborate with team member to develop success plans.
- Actively initiates and engages in development activities that enhance team member knowledge and skill sets, including Talent Development activities, scheduled training sessions, and team member participation on High Performance Teams (HPTs).
- Engages in development of self. Takes initiative to learn, solicits and incorporates feedback from supervisor and team members for improvement, and is responsive to coaching as well as adept at coaching others.
- Promotes fun, recognition, and celebrations with team members, peers, Regional Leaders in the network; creates passion for the purpose of Alabama Credit Union, both internally and externally.
- Collaborate with Regional Director, Marketing and SLT Leaders to plan, track and coordinate visits within existing Value Partner (VP) to improve penetration by following up regularly to ensure members’ and Value Partner representatives’ satisfaction and participate in VP support activities.
- Participates in 15 hours of paid community involvement.
- Collaborate with Regional Director to ensure credit union’s participation and/or representation in community events and to build goodwill. For example: local Chamber of Commerce, Credit Union chapter, Community organizations.
- Ensuring the best member experience during branch visit.
- Receiving and processing all types of transactions to member accounts.
- Opening, closing, and maintaining all types of accounts.
- Answering questions and assisting members with advanced products and services.
- Balancing cash drawers and determining outages.
- Conducts required auditing procedures.
- Ensuring the essential branch opening/closing procedures are performed.
- Evaluate member’s needs.
- Explain available loan products.
- Analyze earnings, financial and credit condition to determine the degree of risk involved.
- Make recommendations for loan approval/denial.
- Prepare and close member loans.
Experience: One year to three years of similar or related experience, with experience in retail sales, a credit union environment, and/or business development preferred.
Education: (1) A two-year college degree or (2) completion of a specialized certification or licensing or (3) completion of specialized training courses conducted by venders or (4) job-specific skills acquired through an apprenticeship program.
Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and requires the ability to influence and/or sell ideas or services to others. Willingness and ability to contact entities for the purpose of business development is preferred.
The ability to listen to and comprehend member and co-worker needs; the ability to resolve member and co-worker problems efficiently and appropriately; and the ability to work in a team environment, exchanging ideas and coming to consensus with individuals from other departments and geographic areas are required.