Coordinator of Student Services (Dale Medical Center)

Under the oversight of the Director of Enrollment Services/Registrar, the employee is the lead Student Affairs staff member at the Dale Medical Center. The employee supports multiple functional areas such as admissions, academic advising/registration, assessment and testing, career services, and financial aid processes. Facilitates retention of students and assists graduating students through current and prospective student follow-up and issue resolution.Â

POSTING DATE: APRIL 22, 2025

SALARY: Based on education and experience commensurate with Salary Schedule C3 (range:$48,578- $97,216).Higher education could earn placement on a higher salary schedule.

ANTICIPATED START DATE: JUNE 1, 2025

The position will be based initially at the Wallace Campus in Dothan with a worksite location of Dale Medical Center.

More than one position in the same job classification may be filled from the applicants for this position should another vacancy occur during the search process.  ESSENTIAL FUNCTIONS:  The following list was developed through a job analysis; however, it is not exhaustive and other duties may be required and assigned.  A person with a disability which is covered by the ADA must be able to perform the essential functions of the job unaided or with the assistance of a reasonable accommodation. Â

ESSENTIAL FUNCTION: Student Success. Employee promotes an environment of student academic and career success.Â

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• Serves prospective and current students at the Wiregrass Center for Rural Healthcare at Dale Medical Center (Center).Â
• Organizes new student, and initial enrollment processes, orientation, and registration.
• Provides advice regarding policies, procedures, and processes pertaining to multiple functional areas, targeted academic programs, or student populations.
• Provides services to students and the general public by resolving student services complaints and concerns and responding to a variety of general inquiries and requests.
• Coordinates with the Dean of Student Success in the management of student complaints and adherence to student disciplinary policy and procedure.Â
  
  

ESSENTIAL FUNCTION: Admissions/Enrollment. Employee performs duties related to admissions/enrollment processes of the College.Â

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• Provides information on available academic programming at the Center.
• Assists students in the process of applying for admission.
• Processes applications for admission as needed.
• Informs prospective students on the status of their application, and the next steps needed to include guiding them to resources needed to complete the process
• Informs current and prospective students on steps needed to maintain their enrollment status to include referral to enrollment officers on campus.
• Guides students to Testing Services to coordinate the completion of testing requirements, or provides testing services .
• Other duties as assigned by Admissions/Records.
  
  

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 ESSENTIAL FUNCTION: Financial Aid. Employee performs duties related to guiding students in obtaining support from all Student Financial Aid programs.Â

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• Provides information on available financial aid programs at the Center.
• Assists students in the process of applying for financial aid and scholarships.
• Guides students to resources for veteran benefits funding.
• Informs students on the status of their application for financial aid and/or refers to Financial Aid Office staff as needed.
• Provides functional support to the Office of Financial Aid.
  
  

 ESSENTIAL FUNCTION: Advisement. Employee performs duties related to guiding students in obtaining support from Academic Advisement.

• Assists students seeking the Academic Advisement services available at the Center or making the appropriate referral to Campus Advisement resources as appropriate.
• Provides academic advisement and course registration services to students as needed.
• Refers students with documented disabilities to the Office of Disability Support Services for support.
• Provides health services and safety information to students.
  
  

ESSENTIAL FUNCTION: Recruitment. Employee serves as the point of contact for recruitment to the academic programs available at the Dale Medical Center.

• In coordination with the Office of Student Recruitment, conducts outreach in the local service area to generate interest in the academic programs.
• In coordination with the Office of Student Recruitment, hosts individuals or groups visiting the site.
  
  

ESSENTIAL FUNCTION: College Expectations. Â Dependability, attendance, punctuality, and a commitment to do the job right are essential at all times.Â

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• Reports to work on time, at appropriate workstation or department during all departmental/position scheduled work days and during all departmental/position scheduled work hours.Â
• Understands that failure to report for work and/or reporting late without prior approval are unacceptable practices and will result in disciplinary action.
• Performs a productive full day's work.
• Ensures that service to students and the general public is top priority.
• Demonstrates a considerate, friendly, respectful and constructive attitude toward fellow employees and students.
• Adheres to all College and System policies and procedures.
• Performs other job-related duties as assigned.Â
• Bachelor's degree from an accredited institution is required.
• Two years of full-time experience working with students in a secondary or postsecondary educational setting is required.
• Ability to work non-standard hours, including frequent after-hours activities during the week is required.
• Possess a current and valid driver's license with the ability frequently drive to events and activities at Dale Medical Center and to be insured through the College's insurance provider is required.
  
  

ADVISORY COMMITTEE: The President will appoint an Advisory and Interview Committee to include representatives of the College faculty and staff. This committee will employ appropriate procedures, including the review of application packets, interview, and demonstration of competency, to determine which applicants are to be recommended to the President for further consideration. From all the applications received, an advisory committee will select the applicants to be interviewed.

Applicants must travel at their own expense for interviews that are conducted in person.

Applicants must meet the minimum qualifications as indicated on this vacancy notice and must submit a completed application packet in order to be considered for this position.  A complete application packet must be received no later than 2:00 pm, Wednesday, May 21, 2025. Applicants who fail to submit all required information will be disqualified. Only applications received during the period of this announcement will be considered.  A complete application packet consists of:

• Completed Wallace Community College employment application
• Current Resume
• Cover letter describing specifically how your experience and qualifications meet the minimum requirements.
• Employment verification letter(s) verifying a minimum of two years of full-time experience working with students in a secondary or postsecondary educational setting.  Letter(s) must include employment dates and job title and be on official letterhead with an authorized personnel signature.  If an employment verification cannot be obtained, i.e. business is no longer in operation, an applicant may submit copies of appointment letters or contracts or pay stubs or W-2 forms to verify the minimum required two (2) years of experience.
• Appropriate transcript(s) identifying the applicant, institution, date degree conferred and verifying the applicant has received the minimum of a Bachelor's degree. Transcripts may be unofficial for the application process but they must identify the applicant, institution, degree earned and the date the degree was conferred.(A copy of the diploma will not suffice). Â NOTE: If employed, official transcripts will be required at that time.
  
  

APPLICATIONS MUST BE FILED ONLINE AT

www.wallace.edu/employment

IF AT ANY POINT YOU HAVE PROBLEMS COMPLETING YOUR APPLICATION, CONTACT THE HUMAN RESOURCES DEPARTMENT AT WALLACE COLLEGE (334-556-2519)

PLEASE NOTE

• ALL APPLICATION MATERIALS MUST BE SCANNED. It is recommended that you have digital (such as pdf) copies of your cover letter, resume, employment verification documents (if applicable), ALL required transcripts, and any other document identified in the vacancy announcement ready when you begin the on-line application process. You will be given the opportunity to upload these during the process.  If you need assistance scanning documents, please contact:
  
  

Human Resources

Monday - Thursday 7:30 am - 4:30 pm

Friday 7:30 am - 2:00 pm

334-556-2519

• WE DO NOT ACCEPT FAXED OR E-MAILEDÂ application materials.
• When you finish the steps to apply, you will receive an on-screen notice that you have successfully applied.HOWEVER, this notice does not mean your application materials are complete in accordance with the vacancy announcement. It is the responsibility of the applicant to ensure they have submitted all necessary application materials in accordance with the vacancy announcement.Â
• All correspondence with applicants regarding the College's search process will be sent via e-mail.
  
  

If you need technical assistance after reviewing the instructions, please contact:

NEOGOV Customer Service

Monday-Friday                           Â

8:00 am - 5:00 pm PST Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â

(855) 524-5627 Â Â Â Â Â

In accordance with Alabama Community College System policy and guidelines, the applicant chosen for employment will be required to sign a consent form for a criminal background check. Employment will be contingent upon receipt of a clearance notification from a criminal background check. Wallace Community College is an active participant in the Employment Eligibility Verification Program (E-verify). E-verify electronically confirms an employee's eligibility to work in the United States as required by the Department of Homeland Security.

If you have a disability and require accommodations, please notify us at (334) 556-2519.

Wallace Community College is an Equal Opportunity Employer. It is the official policy of the Alabama Community College System, including postsecondary institutions under the control of the Board of Trustees, that no person in Alabama shall, on the grounds of race, color, disability, sex, religion, creed, national origin, age, or other classification protected by Federal or State law, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program, activity, or employment.Â

Wallace Community College will make reasonable accommodations for qualified disabled applicants or employees.

The College reserves the right to withdraw this job announcement at any time prior to the awarding.