Operations Support Analyst

Do you enjoy working on a computer, staying organized, managing details, and making sure nothing falls through the cracks? We're looking for a dependable, detail-oriented Operations Support Analyst to help keep our daily operations running smoothly.

Alabama Aquarium & Pond Services is seeking a highly organized, detail-oriented, and motivated Operations Support Analyst to join our Logistics Team.

This is a full-time, office-based position focused on managing information, coordinating tasks, and supporting the efficiency of our daily operations through company software and digital communication systems.

The Operations Support Analyst will be responsible for reviewing incoming requests, organizing and distributing information, assigning tasks to the appropriate departments or team members, and monitoring progress to ensure timely completion.

This position plays an essential role in keeping our operations organized, improving communication between departments, and ensuring important tasks and requests are handled efficiently.

The ideal candidate is someone who enjoys working on a computer, thrives in an organized environment, and takes pride in managing details and seeing tasks through to completion.

Key Responsibilities

• Review, organize, and process daily requests and information submitted through company management software.
• Evaluate incoming requests and determine the appropriate course of action.
• Assign and distribute tasks to the appropriate team members or departments.
• Monitor open requests and outstanding tasks to ensure timely follow-up and completion.
• Maintain accurate, detailed, and organized records within company software systems.
• Communicate with field personnel, office staff, and management to coordinate operational needs.
• Identify outstanding issues, prioritize tasks, and escalate concerns when necessary.
• Assist with scheduling coordination and tracking tasks that require future attention.
• Maintain an organized workflow and help prevent important tasks from being overlooked.
• Provide additional administrative and operational support to the Logistics Department as needed.

Qualifications & Skills

• Strong computer skills and the ability to quickly learn new software programs.
• Exceptional organizational skills and attention to detail.
• Strong time-management skills with the ability to prioritize multiple tasks.
• Excellent written and verbal communication skills.
• Ability to work independently and take initiative.
• Ability to manage a high volume of information accurately and efficiently.
• Comfortable communicating and coordinating with multiple departments.
• Dependable, accountable, and committed to following tasks through to completion.
• Previous experience in project management, office administration, operations, logistics, or coordination is preferred but not required.

Ideal Candidate

The ideal candidate for this position is someone who is:

• Organized: Enjoys maintaining structure, managing details, and keeping information organized.
• Tech-Savvy: Comfortable spending the majority of the workday working on a computer and navigating multiple software systems.
• Detail-Oriented: Pays close attention to information and recognizes when something requires additional attention.
• Proactive: Takes initiative, anticipates needs, and follows up without constant supervision.
• An Effective Communicator: Clearly communicates with team members and helps keep departments aligned.
• A Problem-Solver: Can evaluate situations, determine appropriate next steps, and make sound decisions.
• Accountable: Takes ownership of assigned responsibilities and ensures tasks are completed.
• Adaptable: Works well in a fast-paced environment and adjusts to changing priorities.

Work Environment

This position is based in our office and is primarily performed on a computer. Daily responsibilities involve utilizing company management software, reviewing digital requests, monitoring workflows, maintaining records, and communicating with internal team members.

The Operations Support Analyst will work closely with our Logistics Department while regularly interacting with field technicians, administrative staff, and management.

This is an administrative and computer-based position, not a field service or physical labor role.

Position Objective

The primary objective of the Operations Support Analyst is to ensure that daily operational requests and tasks are efficiently processed, properly assigned, consistently monitored, and followed through to completion.

By maintaining organization, accountability, and effective communication, this position will help improve operational efficiency, reduce overlooked tasks, and support the high standard of service Alabama Aquarium & Pond Services strives to provide.

Pay: $37,440.00 - $49,920.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $37,440 - $49,920