What are the responsibilities and job description for the Managing Director - Operations position at Alabama 811?
Job Title: Managing Director – Operations
Location: Fultondale, AL area with hybrid option
Employment Type: Full-Time
Overview:
We are seeking a dynamic and experienced Managing Director – Operations to lead and oversee our core operational areas, including contact center operations, database administration, and the management of specialized software systems. This is a high-impact leadership role ideal for a strategic thinker with strong technical acumen and proven experience in managing both people and processes. Our industry is focused on helping make Alabama as safer place to live and work.
Key Responsibilities:
- Oversee daily operations across multiple departments with a focus on efficiency and quality.
- Lead and manage contact center operations to ensure exceptional service delivery.
- Direct database administration and ensure system integrity, security, and performance.
- Manage and support specialized software systems and associated technology platforms.
- Collaborate with cross-functional teams to drive business goals and strategic initiatives.
- Handle a range of management and administrative responsibilities, including budgeting, reporting, and policy implementation.
- Foster a culture of accountability, innovation, and continuous improvement.
Required Qualifications and Skills:
- Strong technical skills and understanding of operational systems and platforms.
- Experience with inbound contact center operations and associated technologies.
- Experience in Human Resources functions and people management.
- Excellent decision-making skills with the ability to prioritize effectively.
- Proven track record in supervision, team leadership, and performance management.
- Sharp critical thinking and advanced problem-solving capabilities.
Preferred Qualifications:
Ability to work with multiple stakeholders to achieve goals. Ability to look at processes and recommend new procedures to improve operations. Five to ten years’ experience in contact center operations management.
Perks & Benefits:
Health Benefits, 401K, PTO, open to flexible hours based on work needs, unique public awareness and promotional opportunities.
Join Us:
If you're a forward-thinking leader with a passion for operational excellence and a knack for strategic execution, we'd love to hear from you.