What are the responsibilities and job description for the Material Handler Service Focused position at Al Terry Plumbing and Heating?
Job Summary
Al Terry Plumbing and Heating Inc., is seeking a dedicated Material Handler to directly support our Service Department operations. This critical role ensures our service technicians have the parts, equipment, and support they need to deliver exceptional customer service across the state.
Service Support Responsibilities
- Priority Service Dispatch Support: Expedite emergency parts delivery to service technicians in the field, ensuring minimal customer downtime
- Service Kit Preparation: Assemble and organize customized parts kits for scheduled service calls and preventive maintenance visits
- Technician Field Support: Provide on-site assistance to service technicians with equipment handling and job site logistics when needed
- Service Inventory Management: Maintain organized service truck stock and ensure commonly needed repair parts are readily available
- Customer-Critical Deliveries: Manage time-sensitive parts runs between suppliers and service locations to keep customer appointments on schedule
- Service Bay Organization: Keep service department warehouse areas clean, organized, and efficiently arranged for quick technician access
Requirements
- Valid driver's license with clean driving record for urgent service calls
- Physical capability to lift HVAC equipment and parts (up to 50 lbs regularly)
- Strong organizational skills to support multiple service technicians simultaneously
- Customer service mindset - understanding that your efficiency directly impacts customer satisfaction
- Ability to prioritize urgent service needs and adapt to changing schedules
- HVAC industry experience helpful but not required - we'll train the right person
What This Role Means to Our Service Team
As a Material Handler supporting our Service Department, you're the backbone that keeps our technicians productive and our customers happy. When a customer's heating fails in winter or AC breaks in summer, your quick response in getting the right parts to our technicians makes all the difference.
Reports To
Purchasing Manager (with daily coordination with Service Manager)
About Al Terry Plumbing & Heating
For 49 years, we've built our reputation on exceptional service. We treat our clients like royalty and extend that same respect to our team members. Join a company where your contribution to customer service excellence is valued and recognized.
Compensation & Benefits
- Competitive weekly pay (based on experience)
- Comprehensive benefits package:
- 401(k) with company matching
- Health, dental, and vision insurance
- Life insurance
- Flexible spending account
- Monday-Friday schedule (with occasional service emergency support)
- In-person position at our facility
Ready to be an essential part of the Al Terry Team? Apply today to join our service-focused team!
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Vision insurance
Work Location: In person