What are the responsibilities and job description for the Technical Service Representative position at AkzoNobel?
About AkzoNobel
Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.
For more information please visit www.akzonobel.com
© 2026 Akzo Nobel N.V. All rights reserved.
Job Purpose
Respond to customer telephone or written inquiries regarding status of orders, product selection, placement of orders for standard products and/or services, complaints (including returns),
shortages and adjustments, expediting, and requests for literature. Analyze individual solutions and take appropriate action to ensure that customer needs are met. Coordinate activities with
internal company departments, vendors, and common carriers. Provide necessary follow up and initiate correspondence. May process customer orders and issue credits. Access, update and
maintain customer computer file or manual record keeping systems for individual accounts. Prepare quotations for standard products or services. Trouble shoot problems with finishing
applications.
No relocation offered at this time
Location: Mt Jackson, VA
Key Responsibilites
- Must follow all established safety rules and procedures
- Must follow and adhere to company’s Code of Conduct
- Formulation of special colors and minor modifications to improve application of curing; preparation of test panels.
- Evaluation of customer’s procedures and finished product.
- Test runs & compliant resolution
- Creates/demonstrates the ability to solve problems
- Establishes a positive relationship with customers
- Reviews and discusses activities with sales manager
- Reports problems to customer and offers corrective action
- Monitor finishing lines for adherence to established process controls
- Check incoming materials and/or pre-ships for color and quality
- Assist in training of finish room personnel
- Attend all meetings pertaining to finishing
- Maintain materials and assist in ordering
- Keep daily records of any variations on finish lines out of the ordinary
Key Activities
- Minimum of 2-5 years of wood finishing experience
- Must be knowledgeable in various finish application systems and have good color matching skills
- Ability to read and comprehend instructions and safety guidelines
- Ability to write or verbally deliver correspondence professionally and effectively to all levels of management, peer group and customers
- Must have effective interpersonal and presentation skills
- Ability to work independently
- Ability to multi-task and balance priorities
- Dedicated and committed safety leadership and presence
- Analytical reasoning and problem solving skills
- Basic computer skills; email, sending reports, etc.
- Coaching/teaching and decision making skills
- Ability to wear all required personal protective equipment in customer’s site
- Must be able to stand or walk for long periods of time
Competencies
At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
Requisition ID: 56418
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