Technical Service Representative - VA Area

About AkzoNobel

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

For more information please visit www.akzonobel.com

© 2024 Akzo Nobel N.V. All rights reserved.

Job Purpose

The purpose of this role is to provide technical support and training on the use and application of company products, services, equipment and documentation in acquiring new business and in maintaining multiple existing customers.

Territory Area: location is at a specific customers location in Culpeper, VA (must reside in or relocate to this area)

Position is specific to Wood Coatings Industry

Key Responsibilities

• Provide total technical support to customers.
• Problem solving. Analyzes product-related issues, including on-site analysis and actuations. Performs laboratory analysis of the issues when needed. Communicates with RS Lab and/or Quality Control department to stablish corrective actions.
• Manage complex customer complaints.
• Delivers training to customers on the use and application of the company products, equipment and documentation both on-site at the customer’s location and within the training center.
• Conducts demonstrations of products and transfers the knowledge on AkzoNobel processes as well as on technical problem solving to the customers.
• Gather customer needs and requirements in cooperation with Sales & Marketing organization to help build the customer strategy plans.
• Actively participate in key phases of the sales process to prospects.
• Proactively prevent and solve problems of a technical nature occurring at existing customers.
• Attend the testing process as well as the implementation of new products and technologies.
• Develop and maintains relationships with customer technical staff, in order to keep and to extend the business.
• Use reporting tools as CRM, up-dates the key customers’ databases with valid, accurate and complete information (visits reports, action reports, cases, regulatory requests…).
• Deliver periodical progress reports, proactively submit information regarding trends within the market and provide recommendations regarding the improvements in the approach to the market.
• Monitor competitive activities at customers’ facilities.
• Promote the positive company reputation and develops long-term relations with customers.
• Practice all the applicable corporate as well as site policies/procedures with regard to personal behavior / HSE standards and acts in compliance with all their regulations.
  
  

Job Requirements

• Paints & Coatings industry, any B2B industry environment, customer / segment profiling
• 3 years of work experience in technical services and support. or a Bachelor’s Degree in chemical engineering, chemistry or related field.
• Skills – Problem solving, stakeholder management, creating value propositions, communication and presentation, commercial and business acumen, basic understanding of financial concepts related to sales and cost to serve.
• Strong knowledge of coatings applications and technology and the ability to troubleshoot and provide root cause analysis.
• Solid interpersonal and written communications skill.
• Strong project management skills.
  
  

Rewards & Benefits

Base salary range for this role is: $72,000 to $84,000. This is the range that we in good faith anticipate relying on when setting wages for this position. We may ultimately pay more or less than the posted range. This salary range may also be modified in the future.

• Benefits beginning Day 1
• 401K retirement savings with 6% company match
• Annual bonus SFI 15%
• Medical insurance with HSA
• Dental, Vision, Life, AD&D benefits
• Generous vacation, personal and holiday pay
• Tuition Reimbursement
• Career growth opportunities
• Active Diversity and Inclusion Networks
  
  

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 46392

Nearest Major Market: Greensboro