Billing Specialist

Akumen, Inc. seeks a dynamic, self-motivated individual with experience, knowledge, and skills as a Billing Specialist. This is a fully funded position located in Washington DC. The Billing Specialist collaborates with internal and external clients to set up projects, invoice customers, collect receivables, analyze unbilled receivables, reconcile billing vs. revenue activity, and as required, provide ad-hoc support and analyses. The candidate will interact with project teams and customers regularly. The candidate must exercise judgment and possess strong problem-solving skills in performing his/her duties while complying with established policies and procedures. 

Responsibilities 

• Process monthly telecommunication files within the NetPlus system.
• Perform financial analysis of invoices to identify discrepancies, errors, and/or billing inaccuracies.
• Assist with researching costs in the billing system, currently NetPlus and Apptio, for DT service centers to provide estimates for Interagency Agreements (IAAs). 
• Manage a group mailbox, respond to billing inquiries, and assign tasks to analysts that require in-depth research.
• Monitor tasks and inquiries and report ones that haven’t been resolved within an allotted time, as indicated in the standard operating procedures.
• Participate in working groups and provide input for process improvements.
• Draft and send out notifications from the office listserv, as needed.
• Create PowerPoint presentations for Bi-Annual reviews, and schedule meetings.
• Assist with Bi-Annual invoice and billing record reviews with customers.
• Perform back-up duties for other team members, and other duties as assigned.
• Develop and maintain internal standard operating procedure guides for additional vendors, processes, etc.

Qualifications 

• Experience with providing exceptional customer service.
• Possess strong verbal and written communication skills and exceptional interpersonal skills.
• Proficiency in creating engaging PowerPoint presentations and intermediate skills in Microsoft Excel.
• Results-oriented, proactive, and self-motivated individual.

Preferred Qualifications 

• Specialized experience in telecom or information technology is highly desired. 
• Experience with NetPlus Telecommunications Expense Management System preferred, but not required.
• Experience with ServiceNow preferred, but not required.

 Clearance Requirements: 

• Must be able to obtain and maintain a Secret clearance

Akumen is a leading management and technology consulting firm that specializes in serving the federal government. We are an equal employment opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.