Service Manager

At Aksela, we believe in building the future. Our mission is to empower infrastructure development by delivering innovative, reliable, and efficient foundation drilling solutions across the Midwest and beyond. As part of our team, you will contribute to projects that shape communities, support sustainable growth, and solve complex engineering challenges. We are committed to providing our employees with the tools, training, and support they need to thrive. When you grow, we grow.

JOB PURPOSE:

This role is responsible for building and maintaining strong, trust-based relationships with customers and manufacturers to promote loyalty and retention. It also oversees the daily operations of Aksela’s service team, including supervision, staffing, and training, to ensure technicians consistently deliver high-quality service and repair performance.

PRIMARY JOB DUTIES:

• Plans, manages, and oversees all service-related activities, continuously improving department efficiency through new techniques and procedures.
• Serves as the primary customer contact for service matters, including technical issues, diagnostics, repairs, and invoicing; proactively engages customers by reviewing service history, warranties, and support programs.
• Drives business growth through scheduled customer visits and strategic account management for key clients.
• Reviews and approves work orders and quotes submitted by technicians and service assistants.
• Develops measurable goals and accountability systems; leads safety initiatives and training in compliance with company and regulatory standards.
• Coordinates equipment repair scheduling and field technician dispatching.in
• Provides parts support and ordering for the repairs.
• Manages departmental staff, including hiring, training, performance evaluations, coaching, and disciplinary actions.
• Assesses employee skills and secures training to maintain industry knowledge and minimize customer downtime.
• Monitors profit and loss statements to identify improvement opportunities, control expenses, and maximize profitability.

BENEFITS:

• Medical (and FSA/HSA plans), Dental, Vision Insurances
• Paid Vacation and Holidays
• Company-paid Basic Life Insurance
• Supplemental Term Life Insurance
• 401(k) with Profit Sharing
• Tuition Reimbursement and In-house Training Dept.
• Paid Military Leave
• Short and Long-Term Disability
• Safety Glasses

Aksela is an equal opportunity employer and affords equal opportunity to all applicants for all positions. Aksela shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.

* The job duties listed in this job posting do not constitute a complete and exclusive list. Aksela further reserves the right to modify job duties, at any time and in its sole discretion, to meet the needs of the Company.