What are the responsibilities and job description for the Operations Supervisor position at Akron Children's?
Full-time, 40 hours/week
Onsite
Summary
The Operations Supervisor is responsible for assisting the Operations Manager with the management of the department including day-to-day tasks and responsibilities and related projects.
Responsibilities
Technical Expertise
FTE: 1.000000
Status: Onsite
Onsite
Summary
The Operations Supervisor is responsible for assisting the Operations Manager with the management of the department including day-to-day tasks and responsibilities and related projects.
Responsibilities
- Adds value as a key member of management; understands the business, financials, industry, customers and strategy.
- Supervises employees, provides direction, coaches, trains and develops, and manages performance to company goals and expectations.
- Supports team members and actively promotes efficient operation and quality care, and legendary customer service for pediatric patients using a team approach.
- Participate in the development and education of all staff members for clinically related issues. Encourage employee compliance with quality projects in education, tracking, and the development of improvement plans.
- Develops and maintains processes to support physicians and clinical staff for patient flow, information processing, chart retrieval and documentation, telecommunications, etc.
- Prepares, manages, and adheres to department budget to maintain expenditure controls.
- Maintains facilities, equipment, and furnishings in clean, high quality working order and arranges for repair and maintenance when necessary.
- Assures appropriate medical and office supply inventory for each practice and facilitates acquisition of equipment and supplies for the office.
- Demonstrates the knowledge and skills necessary to provide care for the physical, psychological, social, educational, and safety needs of the patients served regardless of age.
- Conducts annual performance evaluations for team members.
- Other duties as required.
Technical Expertise
- Demonstrated ability to provide leadership, guidance and motivation to other staff members with emphasis on working as a collaborative team to provide quality service to patients and their families.
- Strong organizational skills are required.
- Ability to work well under pressure to prioritize and complete required tasks and responsibilities in a timely and accurate manner.
- Strong analytical and critical thinking skills are required.
- Strong communication skills, both verbal and written are required.
- Excellent customer service and interpersonal skills are required.
- Experience working with various levels within an organization is required.
- Experience in healthcare is preferred.
- Experience working in Microsoft Office (Outlook, Excel, Word) or similar software is required.
- Experience working with an electronic medical record system (i.e. EPIC) is preferred.
- Knowledge and understanding of HIPAA and privacy policies is preferred.
- Education: Bachelor's degree in related field is required coupled with one year of experience; OR Associate's degree coupled with three (3) years of relevant experience; OR High School diploma or equivalent coupled with five (5) years of relevant experience.
- Certification: None.
- Years of relevant experience: One (1) to five (5) years of experience based on type of degree (See Education requirement above).
- Years of supervisory experience: Minimum one (1) year of experience is preferred.
FTE: 1.000000
Status: Onsite