What are the responsibilities and job description for the Technical Support Engineer: 25-07057 position at Akraya, Inc.?
Primary Skills: JavaScript Coding (Expert), Scripting (Intermediate), Troubleshooting (Advanced), SQL (Advanced), Debugging (Proficient)
Contract Type: W2 Only
Duration: 12 Months with possible extension
Location: Santa Clara, CA ()
Pay Range: $40 - $46 per hour on W2
#LP
Job Summary
The Senior Technical Support Engineer will play a crucial role in addressing and resolving the most complex issues for the ServiceNow Platform, serving as the key point of escalation within the technical support department and mentoring junior colleagues. This position requires a blend of deep technical expertise and excellent customer-facing skills, with a willingness to work flexible hours to meet customer needs. The role necessitates an individual capable of quickly learning the ServiceNow platform and who possesses a strong commitment to quality customer service.
Key Responsibilities
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!
Industry Leaders in IT Staffing
As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!
Join Akraya Today!
Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!
Contract Type: W2 Only
Duration: 12 Months with possible extension
Location: Santa Clara, CA ()
Pay Range: $40 - $46 per hour on W2
#LP
Job Summary
The Senior Technical Support Engineer will play a crucial role in addressing and resolving the most complex issues for the ServiceNow Platform, serving as the key point of escalation within the technical support department and mentoring junior colleagues. This position requires a blend of deep technical expertise and excellent customer-facing skills, with a willingness to work flexible hours to meet customer needs. The role necessitates an individual capable of quickly learning the ServiceNow platform and who possesses a strong commitment to quality customer service.
Key Responsibilities
- Manage and resolve complex technical issues related to the ServiceNow Platform.
- Serve as the primary point of escalation within the technical support team.
- Mentoring and assisting junior team members in understanding various technologies.
- Ensure superior customer service through direct interaction with clients in a technical support context.
- Work flexible hours, including evenings, weekends, and holidays as necessary.
- In-depth knowledge of Database and Object-Oriented languages (Java, JavaScript preferred).
- Demonstrated ability to troubleshoot difficult technical problems.
- Excellent verbal and written communication skills.
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!
Industry Leaders in IT Staffing
As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!
Join Akraya Today!
Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!
Salary : $40 - $46