What are the responsibilities and job description for the HR Shared Service Specialist: 26-01599 position at Akraya, Inc.?
Primary Skills: HR Operations (Expert), Benefits Administration (Advanced), Onboarding & I-9 Compliance (Advanced), HRIS Systems (Advanced), Employee Relations & Customer Service (Expert)
Contract: W2
Duration: 12 Months (High Possibility of Extension)
Location: West Palm Beach, FL -3 Days Onsite ()
Pay Rate: $21-$24/hr on w2
#LP
JOB SUMMARY:
We are seeking an HR Service Center Specialist to support employees and managers throughout the employee lifecycle by providing timely and accurate HR support. This role will serve as the primary point of contact for HR-related inquiries, assisting with benefits administration, onboarding, I-9 verification, offboarding, and HRIS transactions. The ideal candidate will be a strong HR subject matter expert with exceptional communication skills, attention to detail, and a customer-first mindset. This position requires close collaboration with HR Business Partners, Payroll, Talent Acquisition, and Total Rewards teams to ensure an outstanding employee experience.
JOB REQUIREMENTS:
• Respond to employee and manager HR inquiries through the HR service portal.
• Support onboarding, I-9 verification, benefits administration, and offboarding activities.
• Maintain and improve HR knowledge base content to enhance employee self-service capabilities.
• Identify, resolve, and escalate HR process, policy, and compliance issues.
• Partner with HR Centers of Excellence including Payroll, Benefits, Talent Acquisition, and HR Business Partners.
• Recommend process improvements to enhance HR service delivery and operational efficiency.
Must-Have Skills:
• Hands-on experience with HR benefits, onboarding, I-9 processing, and offboarding.
• Strong working knowledge of HRIS systems.
• Excellent verbal and written communication skills.
• Exceptional attention to detail and critical thinking abilities.
• Quick learner with the ability to connect information across multiple HR processes.
Industry Experience:
Experience in HR Operations, HR Shared Services, HR Service Centers, Human Resources Administration, or Employee Support functions is required. Candidates with strong HR subject matter expertise and a customer service-oriented HR background will be highly preferred.
ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)!
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Salary : $21 - $24