What are the responsibilities and job description for the Customer Service Representative position at Akralos Animal Nutrition LLC?
Build your career with Akralos
Akralos is where expertise meets opportunity. We’re a North American animal nutrition company built on the combined strengths of Alltech and ADM, two global leaders who’ve brought together their best people, proven products and shared commitment to excellence.
At Akralos, our team is at the heart of everything we do. From nutritionists and mill operators to sales professionals and support staff, every role contributes to our mission: partnering with customers to deliver results that matter. We serve livestock producers, equine owners and animal lovers across North America, providing the guidance, products and service they need to succeed — whether in the market or the show ring.
When you join Akralos, you’re joining a company that values your expertise and invests in your growth. With an extensive network of mills, leading-edge technology and R&D, and deep industry connections, we give you the tools to excel while building a career rooted in purpose and partnership.
We are currently seeking qualified candidates for a full-time Customer Service Representative position at our Mankato, MN office.
Primary Responsibilities:
Work Hours:
40 hours/week. M-F. Hours are dependent on current business needs: 8:00 am – 5:00 pm; 8:30 am – 5:30 pm; 9:00 am – 6:00 pm CT.
Qualifications and Skills
To be successful in this role, team members should possess the following:
Required: High school diploma.
Highly Preferred: 2- or 4-year degree in business, communications, or an Ag related field.
Preferred: Agriculture background or experience working in the Ag sector
Akralos is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Akralos is where expertise meets opportunity. We’re a North American animal nutrition company built on the combined strengths of Alltech and ADM, two global leaders who’ve brought together their best people, proven products and shared commitment to excellence.
At Akralos, our team is at the heart of everything we do. From nutritionists and mill operators to sales professionals and support staff, every role contributes to our mission: partnering with customers to deliver results that matter. We serve livestock producers, equine owners and animal lovers across North America, providing the guidance, products and service they need to succeed — whether in the market or the show ring.
When you join Akralos, you’re joining a company that values your expertise and invests in your growth. With an extensive network of mills, leading-edge technology and R&D, and deep industry connections, we give you the tools to excel while building a career rooted in purpose and partnership.
We are currently seeking qualified candidates for a full-time Customer Service Representative position at our Mankato, MN office.
Primary Responsibilities:
- Support: Is helpful. Delivers exceptional customer service to our Feed customers and internal stakeholders including sales, manufacturing, logistics, pricing, and quality, etc.
- Order Management: Supports multiple shipping locations and manufacturing plants. Manages error-free orders from creation through delivery utilizing Microsoft D365 applications system.
- Complaint Resolution: Provides timely and appropriate responses to customer complaints and issues regarding sales orders.
- Inquiries: Demonstrates a sense of urgency and responsiveness to all inquiries, voicemails, emails pertaining to sales orders, product availability, pricing, invoices, and other.
- Communication: Delivers a pleasant experience in both voice and written communication. Approaches customer interactions with patience, empathy, and a cheerful outlook.
- Product Knowledge: Communicates accurate information about products, availability, pricing, and location policies.
- Relationship Building: Builds strong relationships with customers, sales, team members, and supporting multiple locations to strengthen customer satisfaction and loyalty.
Work Hours:
40 hours/week. M-F. Hours are dependent on current business needs: 8:00 am – 5:00 pm; 8:30 am – 5:30 pm; 9:00 am – 6:00 pm CT.
Qualifications and Skills
To be successful in this role, team members should possess the following:
- 2-5 years demonstrated success working in Customer Service, preferably in manufacturing organizations.
- Prior experience entering and managing sales orders in an Enterprise Resource Planning system (ERP) such as Microsoft D365, Oracle JD Edwards, SAP, or equivalent.
- Is open to change, naturally curious, and is comfortable working “in the grey.”
- Microsoft Office 365 Suite experience including Word, Excel, PowerPoint, Outlook, OneNote, OneDrive, Microsoft Teams, SharePoint, and Copilot.
- Critical thinker: Ability to see the big picture; using sound reasoning and judgment to work through problems.
- Prioritizes work effectively while managing multiple tasks to meet business needs.
- Remains positive and friendly to customers and coworkers while in a face-paced, high stress environment.
- Excellent communication skills
- Advanced computer skills
Required: High school diploma.
Highly Preferred: 2- or 4-year degree in business, communications, or an Ag related field.
Preferred: Agriculture background or experience working in the Ag sector
Akralos is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Salary : $40,000 - $49,000