Service Advisor

Job Title: Service Advisor
Industry: Heavy Duty Diesel Truck and Diesel Equipment Repair Shop
Location: Fargo North Dakota
Pay Range: $25.00-$30.00/hour commission
We are seeking an experienced Service Advisor to join our team who has experience with or works in a heavy-duty diesel truck and diesel equipment repair shop. The Service Advisor acts as the primary point of contact between customers and the repair shop, ensuring exceptional customer service while coordinating repair and maintenance services for heavy duty diesel trucks and diesel equipment. This role requires strong communication skills, technical knowledge of diesel mechanics, and the ability to manage service workflows efficiently. This role includes participation in the after-hours on-call rotation to support our clients’ needs.
Responsibilities:

• Customer Interaction: Greet customers, listen to their concerns, and translate technical issues into clear repair recommendations.
• Service Coordination: Create and manage repair orders, including estimating costs, scheduling repairs, and coordinating with technicians.
• Technical Communication: Act as a liaison between customers and technicians, ensuring accurate communication of repair needs and progress.
• Parts and Inventory: Collaborate with parts department to source necessary components and ensure timely availability.
• After-Hours Support: Participate in the on-call rotation to handle emergency service requests outside regular business hours.
• Documentation: Maintain accurate records of customer interactions, repair orders, and billing information.
• Quality Control: Ensure repairs meet shop standards and customer expectations before vehicle/equipment release.
• Upselling Opportunities: Identify and recommend additional services or maintenance based on vehicle/equipment condition.

Qualifications:

• Experience: Minimum of 2-3 years as a Service Advisor or similar role in a heavy-duty diesel truck or diesel equipment repair shop.
• Technical Knowledge: Strong understanding of diesel engines, hydraulics, and heavy-duty vehicle systems.
• Customer Service: Excellent interpersonal and communication skills with a focus on building customer trust.
• Computer Skills: Proficiency with repair shop management software (e.g., ShopKey, Procede, Mitchell1) and basic Microsoft Office applications.
• Availability: Willingness to participate in after-hours on-call rotation (weeknights, weekends, and holidays as scheduled).
• Problem-Solving: Ability to prioritize tasks and handle high-pressure situations effectively.
• Certifications: ASE Service Consultant certification or equivalent is a plus.
• Physical Requirements: Ability to stand, walk, and occasionally lift to 25 lbs. in a shop environment.

Work Schedule:

• Full-time position, typically Monday through Friday (8:30am-5:30pm)
• Participation in after-hours on-call rotation required (approximately 1 week per month, subject to change).

Benefits:

• Competitive Wages – Be paid your worth!
• Tuition assistance - for educational and ongoing career growth
• Health, dental and vision coverage - begins on the first day of the following month.
• Paid Time Off - (PTO) starts accruing day one of your full-time employment.
• Holidays - 6 Holidays and 2 Floating Holidays per year
• 401(K) - with company matching.
• Long Term Disability - Supplied
• Short Term Disability - Supplied
• Life Insurance - Supplied
• Healthiest You - Virtual Health Care paid
• PPE Reimbursement- Safety Glasses and Safety Boot Reimbursement
• Pet Insurance – We care about our furry friends!
• Employee Discounts - available on products and services
• Paid Employee Assistance Program - Free 24/7 Access to a guidance consultant regarding life challenges you or family member may face.
• Paid Health and Well-being screening - for employees and their spouse