Technician

Akkodis is seeking a Complaint Investigations Tech for a 6-month contract with a client in Alameda CA 94502.

Title: Complaint Investigations Tech

Location: Alameda CA 94502

Duration: 6 Months Contract

Pay Rate: $28 - $30/hr. (The rate may be negotiable based on experience, education, geographic location, and other factors.)

Second Shift With Hours From 1:30 Pm To 10 Pm.

Summary

Unpacking boxes safely and sorting the returned products accordingly by product lines.

Investigating returned products to resolve customer complaints regarding their blood glucose meters, strips, & sensors.

The Technician will document complaint investigations in the Complaint Handling System.

The Technician will also use troubleshooting equipment like, multi-meters, oscilloscopes, test fixtures, microscopes, etc. to complete the investigation.

Perform routine maintenance on individual quality records and ensure equipment used for testing is within validity.

Responsibility

• Must Have ~ proficient computer skills to navigate Internet programs used, basic Microsoft Office skills and be able to read, write and comprehend English.

Experience in Medical Device / Biotech Industry with a Technical Background is preferred.

• Knowledge of Electronic Troubleshooting is preferred.

• Ability to work in a team setting is a plus.

• Ability to follow written work instructions of SOPs is required.

• Good documentation skills are a must.

• Good computer skills are essential for this job, since data entry of investigation results is a primary part of the job.

• Ability to focus while performing repetitive and routine investigations is a must.

• Great fit for workers with Inspection and Quality experience.

Education

• Minimum education required is H.S. Diploma or equivalent (such as GED) with technical experience.

• Recent college graduates with a Bachelor's degree are an ideal fit for this entry level position

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance