Senior Technical Support Specialist

Responsibilities:

Call Handling & Support

• Deliver tech support for end-users and clients
• Accurately log, categorize, and prioritize support requests
• Perform remote and on-site troubleshooting for hardware, software, and network issues
• Escalate complex issues to internal teams or external vendors

Team Coordination & Leadership

• Mentor and guide junior technicians
• Lead team meetings for knowledge-sharing and task management
• Maintain technical documentation and procedural guides
• Support training and onboarding of new technical staff
• Audit ticket completion and refine internal processes

Warehouse Management

• Manage and track inventory of printers, parts, and supplies
• Receive, inspect, and store equipment
• Coordinate vendor repairs, returns, and recycling processes

Equipment Implementation & Projects

• Stage and configure new equipment for deployment
• Coordinate with implementations team for timely rollouts
• Provide end-user training and post-installation support
• Support print-related IT projects and upgrades

Administrative & Culture Engagement

• Accurately complete administrative tasks (e.g. time sheets, expenses)
• Stay up to date with tech certifications and best practices
• Foster strong interdepartmental and customer relationships

Requirements:

• 5 years in Managed Print Services, with 2 years in a leadership role
• Technical certifications preferred: CompTIA A , Network , OEMs (HP, Canon, Xerox, etc.)
• Proven hands-on technical and troubleshooting experience
• Experience with ticketing and monitoring systems
• Strong mechanical aptitude and attention to detail
• Valid driver’s license and ability to lift 50 lbs
• Strong judgment, communication, accountability, and conflict resolution skills
• Energetic, composed, encouraging team player
• Adaptable and continuously seeking personal and team growth

Perks of this Job:

• Amazing workplace culture
• Competitive salary
• Medical, prescription drug, dental, and vision benefits
• Health savings account and flexible spending options
• Company-paid life insurance
• 401k matching program
• Paid time off program