Help Desk Support Specialist

Akkodis is seeking a Helpdesk Support Technician for a client located in Twinsburg, OH, with this position being fully onsite.

Pay Range: $18/hr to $20/hr on W2 (The rate may be negotiable based on experience, education, geographic location, and other factors.)

Helpdesk Support Technician - Job Summary:

Key Responsibilities and Duties

Technical Support: Staff the enterprise help desk, resolving moderately to highly complex technical issues for users.

Hardware/Software Support: Troubleshoot, configure, and maintain hardware platforms, peripheral devices (printers, scanners), and corporate applications.

System Administration: Support IT projects such as office moves, software deployments, and system upgrades.

Mobility Support: Manage Android and iOS devices, ensuring connectivity and security.

Issue Tracking: Document and track support requests/incidents to resolution, ensuring high user satisfaction.

Requirements and Qualifications

Experience in IT support, troubleshooting, or a related help desk role.

Knowledge of Windows operating systems and computer hardware.

Familiarity with mobile device management (iOS and Android).

Ability to work in a manufacturing or professional environment.

Strong communication and problem-solving skills

If you are interested in this Helpdesk Support Technician job, which is fully onsite, then please click APPLY NOW. For other opportunities available at Akkodis, go to www.akkodis.com. If you have questions about the position, please contact Agam Bharti at agam.bharti@akkodisgroup.com.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave, including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance