Desktop Support Technician

Akkodis is seeking an IT Help Desk Specialist for a client in the Minneapolis-St. Paul area. The candidate selected will ideally have 1-3 years of experience.

Title: Help Desk Level 1/2

Contract-to-Hire after 3 months

Local MN candidates only. Role is on-site in Bloomington, MN with some remote capability (1 day a week).

Salary upon conversion: $50k

Pay rate: $20-23/hr W2

Intake Notes:

Most important things are willingness to learn, quick learner/adaptable, and strong presentation skills in front of clients. They will need to travel onsite at clients once a week/bi-weekly for troubleshooting software/hardware.

-Basic windows updates, password resets, helping end user with any issues. Windows environment.

-Will need to get CompTIA A cert within 90 days of starting if they don't already have it.

-Nice to have MSP/field experience supporting different clients- fast paced environment.

-Understanding of ticketing systems, and able to learn their processes.

-Need to be able to pass background check- have had issues with this previously.

-Lots of opportunity internally for growth- level II or III- more engineering work as they are in a growth mode now.

Description:

80% Help Desk Support

10% Projects

10% Onsite Support

Technical

• Provide technical support via phone, email, and support portal. Limited onsite may be required under certain situations.
• Responds and remediates support requests, alerts within established SLA’s as defined by client agreements.
• Works with other resources and vendors to deliver effective technical support services.
• Identifies, documents and troubleshoots user computing issues to resolution and maintains customer satisfaction.
• Utilizes ConnectWise (PSA) solution along with other service-specific tools and technologies to deliver technical support services and document time and support activities.
• Updates service request information with accurate documentation of all activities conducted.
• Be a resource for deployment team, completing projects and other duties as assigned.

Associates degree in Computer Science Information Technology, Business Technology, related field of study, or 2 year of equivalent work experience

Technical Skills

• Troubleshooting Microsoft Windows Operating Systems
• Installation of applications and software
• Repairing and diagnosing hardware problems with workstations and laptops
• Microsoft Office Suite
• Spyware removal, virus removal
• Networking Concepts (LAN, WAN, VPN, DHCP, DNS).
• Active Directory, Office 365 and Exchange Lite Administration

Certificates, Licenses, Registrations

Valid driver’s license and proof of insurance

Required - CompTIA A --within first 90 days if they don't already have

Preferred – Microsoft MCSA, CompTIA N , Server , Security or similar

Experience

Minimum 1-year experience call center and/or technical support role or similar position

Valued Qualifications (not required)

3 years of relevant IT work experience

Experience working for a IT Managed Services organization

Experience with HIPAA/HITECH complianc

Electronic Health Records Systems

If you are interested in this role, then please click APPLY NOW.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance