Quality Assurance Specialist (Tiers I–III)

Akira Technologies is seeking Quality Assurance Specialists at varying levels (Quality Assurance I, II, and III) to support a federal client. These individuals will play a critical role in maintaining ISO/IEC 20000 series practices, promoting quality excellence, and driving continuous process improvement across the program. Candidates must be based in the DC Metro Area and available for onsite support as needed.

Job Responsibilities

• Maintain ISO/IEC 20000 series practices and ensure alignment with quality management standards.
• Provide training related to quality controls, compliance, and continuous improvement.
• Design and test management controls that support efficient and compliant operations.
• Promote quality excellence and support organizational quality initiatives.
• Review and analyze processes and workflows through a quality management lens to identify gaps or deficiencies.
• Correct process deficiencies by implementing actionable recommendations and monitoring outcomes.
• Apply continuous process improvement techniques, including root-cause analysis and corrective action planning.
• Monitor resolutions to ensure issues are addressed effectively and improvements are sustained.

Quality Assurance III (Senior Level)

• Experience: 8 years
• Education & Certifications:
• Bachelor’s degree
• Certification such as PMP or ITIL
• Serves as a senior member of the QA team, leading major quality initiatives and overseeing the implementation of quality management controls. Provides guidance to QA II and QA I personnel and collaborates closely with leadership to advance organizational quality maturity.

Quality Assurance II (Mid Level)

• Experience: 5–8 years
• Education & Certifications:
• Bachelor’s degree
• Certification such as PMP or ITIL
• Supports quality assurance functions by reviewing processes, executing training, and assisting with corrective action planning. Works under the direction of senior QA staff while contributing to process improvement and compliance activities.

Quality Assurance I (Entry Level)

• Experience: 3 years
• Bachelor’s degree
• Performs day-to-day QA activities including process documentation, testing support, identifying deficiencies, and assisting with training and improvement efforts. Ideal for candidates seeking to grow within a structured quality management environment.

Additional Requirements

• Must reside in the DC Metro Area
• Ability to work onsite based on federal client needs
• Strong communication, analytical, and organizational skills
• Experience working in federal environments is preferred but not required

Salary Range:  $85,000 to $105,000

Akira’s pay range for this position considers various factors including skills, years of experience, training, licenses, certifications, alignment with market data, and internal equity in the organization.  This pay range estimate is a general guideline only and not a guarantee of compensation or salary, which Akira believes to be done in good faith in compliance with local laws.  The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

General Description of Benefits

Akira offers its employees multiple options for medical plans (some with Health Savings Account), dental plans, and vision coverage, and a 401(k) plan with employer match.  To promote work/life balance, Akira offers paid time off, including vacation and sick time, holidays, paid parental leave, military leave, bereavement leave, and jury duty leave.  We also offer short and long-term disability benefits to protect employee income in the event of sickness or injury, life insurance, accidental death and dismemberment insurance, and critical illness insurance.  Akira also offers tuition, training, and certification reimbursement for professional development and career advancement.

Akira regularly reviews our total rewards package to ensure our offerings remain competitive and reflect the values and needs expressed by our employees.

About Akira Technologies   

Akira strives to meet and exceed the mission and objectives of US federal agencies. As a leading small business cloud modernization and data analytics services provider, we deliver trusted and highly differentiated solutions and technologies that serve the needs of our customers and citizens. Akira serves as a valued partner to essential government agencies across the intelligence, cyber, defense, civilian, and health markets. Every day, our employees deliver transformational outcomes, solving the most daunting challenges facing our customers.   

Akira is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Salary : $85,000 - $105,000