Senior Director, Medical Group Operations

Akido builds AI-powered doctors. Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care.

Serving 500K patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties—from serving unhoused communities in Los Angeles to ride-share drivers in New York.

Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. Read more about Akido’s $60M Series B. More info at Akidolabs.com.

The Opportunity

As the Senior Director, you will hold full P&L responsibility for a 70-provider, multi-specialty group serving patients across 12 clinics in the Pomona Valley region. In close partnership with a Regional Clinical Lead, you’ll drive physician alignment, lead the adoption of cutting-edge AI-powered care delivery technologies, and ensure operational excellence across all managed care functions.

What You’ll Do

• Serve as the operational lead for the Pomona Valley region, working alongside a Regional Clinical Lead to deliver integrated clinical and administrative performance
• Lead adoption of our the Akido Chart EMR and Scope AI feature set, ensuring physicians and staff can realize its benefits in everyday workflows
• Drive regional financial reporting and performance accountability, owning KPIs and monthly scorecards
• Own relationships with contracted health plans and delegated entities, acting as the primary point of contact for day-to-day operations and escalations
• Ensure provider operations meet health plan specifications and standards, especially as we prepare for risk-based contracting
• Develop and continuously improve policies, SOPs, and workflows across managed care functions—including UM, QM, claims, and eligibility
• Manage vendor relationships supporting managed care, holding partners accountable for performance and results
• Develop a team culture that fosters passion for making a difference in the communities we serve, promotes innovation and teamwork, and builds high performance and accountability.
• Collaborate with operations architects to redesign workflows for efficiency, automation, and scale
• Help shape and refine the regional manager playbook as the pilot leader of this new organizational model

What You Have

• 10 years of experience in medical group operations, ideally in Southern California
• Proven success in managed care environments, including P&L ownership or deep familiarity with risk-based contracting
• Strong understanding of delegated operations across UM, QM, claims, and eligibility
• Experience working with or leading global operations teams supporting care delivery and administrative functions
• Familiarity with EMR transitions and digital adoption, especially in outpatient or value-based care contexts
• Strong relationship management skills and the ability to navigate complex payer/provider ecosystems
• Preferred: experience using or managing operations in EZCAP

Compensation $190,000-$230,000 annually

Akido Labs, Inc. is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.