What are the responsibilities and job description for the Operations Manager - Patient Relations position at akidolabs?
Akido builds AI-powered doctors. Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care.
Serving 500K patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties—from serving unhoused communities in Los Angeles to ride-share drivers in New York.
Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. Read more about Akido’s $60M Series B. More info at Akidolabs.com.
The Opportunity
Chaparral Medical Group, part of Akido, is seeking a results-oriented Operations Manager - Patient Relations to lead a team focused on patient engagement, membership retention, and growth across our Medical Group and IPA networks. Reporting to the Director of Operations or Regional Leadership, this role is instrumental in delivering exceptional patient experiences while advancing organizational growth objectives at both the group and IPA level. You'll oversee a team of Patient Relations Liaisons, partner cross-functionally with operations, marketing, and leadership, and drive performance through coaching, accountability, and continuous improvement. It's an exciting opportunity for an organized, patient-centered leader to make a measurable impact on retention and growth in a managed care environment.
Who you are
- High school diploma.
- 3–5 years of healthcare operations or patient relations experience.
- Supervisory or leadership experience.
- Strong communication and conflict resolution skills.
- Proficiency in Microsoft Office.
- Strong organizational and multitasking abilities.
- Associate's or Bachelor's degree (preferred).
- Experience with medical groups, IPA, Medicare, or Medi-Cal (preferred).
- Bilingual English/Spanish (preferred).
- Knowledge of retention and outreach strategies (preferred).
What you’ll do
- Lead, coach, and develop a team of Patient Relations Liaisons responsible for outreach, engagement, and retention.
- Monitor performance metrics, productivity, and patient engagement outcomes, providing ongoing feedback and development.
- Oversee escalated patient concerns and ensure effective, timely resolution.
- Drive initiatives to improve membership retention across Medical Group and IPA populations.
- Partner with clinical and operational teams to enhance continuity of care and reduce attrition.
- Collaborate with leadership and marketing to execute membership growth and retention strategies.
- Support outreach campaigns, enrollment initiatives, educational events, and broker partnerships.
- Evaluate broker and outreach performance to improve conversion and engagement.
- Analyze trends and provide insights on growth opportunities and team performance.
- Ensure accurate, timely documentation of patient interactions while maintaining HIPAA compliance and implementing process improvements.
Benefits
- Stock-options package
- Health benefits include medical, dental and vision
- 401K
- Long-term disability
- Unlimited PTO
- Life insurance
- Paid Leave Program
Salary range
$75,000 - $115,000 USD
Akido Labs, Inc. is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.