Transition Manager, Client On-Boarding

About the Company : Founded in 1983, AKAM provides unparalleled knowledge, industry-leading technology, cost-saving initiatives, and the best customer service in the industry to every condominium, homeowners association, and investment property we service. From comprehensive financial oversight to operations management, compliance administration, and violation removal, we maximize operational efficiency and value for our clients.

What we offer: AKAM is proud to be Great Place to Work-Certified™. Learn more about our company by visiting akam.com. Our benefits include several healthcare, dental and vision options, a retirement program, paid time off plans, 11 paid holidays per year, educational reimbursement, transportation discount purchase programs, service, and performance awards – in addition various social and recreational activities.

AKAM is on the lookout for a Transitions Manager who loves bringing order to complexity and thrives on getting things off to a great start. In this role, you’ll be the driving force behind onboarding new condominium and HOA communities by making sure every transition into AKAM is smooth, seamless, and stress-free.

You’ll partner with boards, vendors, and internal teams to orchestrate each transition from kickoff to completion by handling financials, operations, compliance, and communication with confidence and care. If you’re a natural organizer, people-person, and problem solver who enjoys variety and momentum, this is a role where you’ll truly shine.

What You’ll Be Doing

• Own the Transition Experience
• Lead and manage the full onboarding process for condo and HOA communities from start to finish
• Act as the main point of contact for HOA boards, outgoing management companies (when applicable), and AKAM’s internal teams
• Coordinate timelines, workflows, and deliverables across operations, accounting, IT, and support
• Create customized transition plans and checklists to ensure every detail is covered
• Master the Details (Without Losing the Big Picture)
• Collect, review, and organize essential HOA records—governing documents, financials, contracts, insurance, and vendor info
• Ensure all transitions meet Florida HOA legal and statutory requirements
• Accurately transfer community data into AKAM’s systems and property management software
• Help refine and standardize transition processes to make each one better than the last
• Build Strong Relationships from Day One
• Establish trust with HOA boards and residents
• Lead welcome meetings and orientation sessions that set the tone for a successful partnership
• Provide clear, consistent communication and updates throughout the transition process
• Collaborate Like a Pro
• Partner closely with accounting, operations, HR, legal, and leadership to ensure everyone is aligned and ready
• Coordinate with vendors and service providers to ensure uninterrupted service for the community
• Make a Good Process Even Better
• Track transition outcomes and identify opportunities for improvement
• Prepare reports and insights for leadership to help drive continuous improvement
  
  
  

Professional Skills

What You Bring to the Table

• Strong project management and organizational skills
• Excellent communication and relationship-building abilities
• A detail-oriented mindset with the ability to juggle multiple priorities
• A proactive, solutions-focused approach—you spot issues before they become problems
  
  
  

Industry Experience

• Familiarity with property management operations, including HOA finances, contracts, and compliance
• Comfort working with property management software and document systems
• Knowledge of Florida HOA laws and governance preferred
• Florida CAM license a plus, but not required