What are the responsibilities and job description for the Transfers & Closings Agent position at Akam Associates Inc?
About the Company: Founded in 1983, AKAM provides unparalleled knowledge, industry-leading technology, cost-saving initiatives, and the best customer service in the industry to every condominium, cooperative, homeowners association, and investment property we service. From comprehensive financial oversight to operations management, compliance administration, and violation removal, we maximize operational efficiency and value for our clients.
What we offer: AKAM is proud to be Great Place to Work-Certified™. Learn more about our company by visiting akam.com. Our benefits include several healthcare, dental and vision options, a retirement program, paid time off plans, 11 paid holidays per year, educational reimbursement, transportation discount purchase programs, service, and performance awards – in addition various social and recreational activities.
Position Overview: As a Senior Transfer Agent, you will lead and oversee complex property ownership transfers within condominium and cooperative communities. In this elevated role, you will not only manage transfer documentation and coordinate with stakeholders but also serve as a subject matter expert on legal and regulatory matters. You will play a key role in streamlining processes, resolving escalated issues, mentoring junior staff, and enhancing overall transfer operations.
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Key Responsibilities:
Transfer Process Oversight & Documentation Management:
- Lead the preparation, review, and approval of property transfer documentation, including contracts, deeds, affidavits, and disclosure statements.
- Establish best practices to ensure documentation accuracy, efficiency, and compliance with internal and external requirements.
Advanced Coordination & Stakeholder Management:
- Act as the senior liaison for high-level or sensitive transfers, working directly with buyers, sellers, attorneys, brokers, boards, and financial institutions.
- Resolve escalated issues and ensure seamless communication across all involved parties.
Title & Legal Review:
- Perform and oversee complex title searches to validate ownership, uncover encumbrances, and ensure a clean title transfer.
- Provide guidance on resolving title issues and collaborate with legal counsel as needed.
- Regulatory & Compliance Leadership:
- Monitor and interpret evolving laws, regulations, and compliance standards related to real estate transfers.
- Ensure all transactions meet applicable legal requirements, including tax, zoning, and disclosure obligations, and advise on policy changes or risk mitigation.
Client Relations & Service Excellence:
- Deliver high-touch client service for premium or complex accounts and ensure satisfaction throughout the transfer process.
- Cultivate and maintain strong relationships with key stakeholders to drive long-term business value and referrals.
Team Leadership & Mentorship:
- Manage a small team Transfer Agents and support staff.
- Lead knowledge-sharing efforts and contribute to the development of internal process improvements and team workflows.
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Qualifications:
- Bachelor’s degree in Real Estate, Business Administration, or related field (required); advanced certification or license preferred.
- 5 years of experience in real estate transfers, title examination, or property management with a strong understanding of condominium/co-op governance.
- Deep expertise in real estate law, compliance, and regulatory environments.
- Strong analytical skills and experience managing high-volume or high-value transactions.
- Proficiency in document management platforms and Microsoft Office Suite, especially Excel.
- Experience with board package preparation and cooperative documentation (strongly preferred).
- Proven ability to lead projects, mentor peers, and manage competing priorities in a fast-paced environment.
Salary : $60,000 - $75,000