Managing Director

About AKAM: AKAM is a leading property management firm serving some of the most prestigious residential condominiums and cooperatives in New York City. Known for our high-touch service and dedication to excellence, we foster an environment of integrity, collaboration, and growth.

Position Summary: AKAM is seeking a dynamic and experienced Managing Director to lead a team of Property Managers while directly managing a select portfolio of residential condominium and cooperative properties. This is a player/coach role—ideal for a hands-on leader who thrives in both operations and talent development. The Managing Director will be instrumental in delivering top-tier service to clients, ensuring operational excellence across their team’s portfolios, and cultivating a culture of performance and accountability.

Position Overview
The Managing Director is responsible for the comprehensive daily management of a portfolio of cooperative and condominium properties. This includes overseeing all operational, financial, and project management aspects of the buildings, while maintaining strong communication with Boards of Trustees/Directors, residents, and internal teams. In addition, this role provides leadership to the Management Division and plays a critical role in staff oversight and resident relations.

Key Responsibilities
Property Management & Operations

• Manage a portfolio of cooperative and condominium high-rise properties.
• Supervise day-to-day activities of engineering, maintenance, and building staff (union and non-union), including third-party contractors.
• Oversee repairs, apartment alterations, and capital improvements in compliance with local codes.
• Conduct formal site inspections per standard operating procedures.
• Handle emergency situations and provide effective crisis management.
• File and process insurance claims when emergencies occur.

Board & Resident Relations

• Maintain ongoing communication with Boards of Trustees/Directors/Managers and homeowners.
• Attend and lead monthly and annual board meetings, keeping discussions focused and on agenda.
• Prepare and distribute memos, notices, and correspondence to residents.
• Assist residents with billing, maintenance, and general inquiries via phone, email, or in-person.

Financial & Strategic Management

• Accountable for all business, financial, and operational aspects of assigned properties.
• Prepare, implement, and adhere to strategic plans and approved budgets.
• Monitor building financials and reporting in coordination with the Assistant Management Division.
• Prepare monthly management reports summarizing building activities between board meetings.

Project & Vendor Management

• Oversee and coordinate capital improvement and construction projects.
• Read and interpret construction blueprints and specifications.
• Identify, plan, and negotiate with vendors to complete capital projects efficiently.

Team Leadership

• Supervise the Management Division and provide leadership support across departments.
• Participate in the recruitment and hiring of new building service staff.
• Foster a high-performance, service-oriented culture within the management team.

Qualifications

• Bachelor’s degree in a business-related field preferred.
• Minimum of 5 years’ experience in NYC residential condominium and cooperative property management preferred.
• Strong knowledge of financial accounting, reporting, and budgeting in residential real estate.
• Hands-on experience with capital improvement and construction projects.
• Ability to manage multiple projects and interpret technical documents and blueprints.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word).