What are the responsibilities and job description for the Front Office Manager position at AKA Hotels+Hotel Residences?
AKA Rittenhouse Square is hiring for a Front Office Manager with 3-5 Guest Services experience!
RESPONSIBILITIES
· Overseeing the Guest Service Staff and Door, providing support and leadership.
· Auditing reservations to ensure all residents’ requests are in order to their arrival.
· Maintaining communication with residents (before, during, and after stay at the property).
· Provide a thorough and professional introduction to incoming leads via walk-ins, providing property tours and suite introductions when applicable.
· Assist with guest service association duties including answering phones, making reservations, hailing cabs, providing dining or shopping recommendations, etc.
REQUIRED QUALIFICATIONS
· Associate degree or higher.
· Minimum 3-5 years of Guest Service experience.
· Ability to be flexible with work schedule including nights, weekends and holidays.
· Meticulous attention to detail.
· Demonstrated strong guest service, problem solving and decision-making skills.
ABOUT AKA RITTENHOUSE SQUARE
AKA Rittenhouse Square is located on the corner of 18th and Walnut Streets, across from the formal entrance of Rittenhouse Square, the jewel of William Penn’s plan for Philadelphia. The majestic twelve-story historic landmark has been respectfully transformed with stylish contemporary interiors while preserving the building’s magnificent beaux arts façade. With 78 elegantly furnished studio, one- and two-bedroom Philadelphia suites with full kitchens, AKA Rittenhouse Square luxury extended stay hotel residences provide the ideal environment for short and long term stays for individual travelers, or small group bookings.
ABOUT SHK MANAGEMENT, D/B/A KORMAN COMMUNITIES, PARENT OF “AKA”
Built on a sound foundation of family values forged over a century ago, Korman Communities carries forward a name synonymous with integrity, market savvy, and proven performance in the real estate development, investment and operations arenas. Korman's reputation reflects four generations of dedication and business acumen, resulting in the construction of more than 40,000 single family homes, 6,000 condominiums, 16,000 apartments and townhouses, 4,000 hotel suites, and 2,000,000 square feet of commercial space.
Korman's original furnished apartment concept, conceived of fifty years ago – short-term, furnished apartments in a traditional multi-family residential setting – has evolved to an innovative residential hybrid for travelers and discerning business persons seeking flexible-stay furnished residences.
Today Korman Communities is a fully integrated, multi-dimensional real estate company with development, management, legal and financial capabilities operating throughout the United States. The portfolio is comprised of 20 properties under two brands – AVE suburban garden-style and mid-rise communities, and AKA urban high-rises in prime locations.
Our Team Members enjoy PTO; Health; Dental; Vision and 401(k) benefit plans. We recognize and promote top performers because we know that our success is due to your achievements.