Community Service Director

The Community Services Director is a senior leadership role responsible for agency-wide oversight of CSBG and LIHEAP program compliance, contract performance, reporting, internal controls, and service delivery quality. As a member of AJFC’s senior management team, the Director ensures that program operations align with funder requirements, ROMA principles, agency policies, and strategic priorities—while driving performance, staff development, and measurable outcomes for individuals and families.

This role leads day-to-day program administration, coordinates monitoring and audit readiness, supports budget planning, and strengthens systems for documentation, eligibility integrity, vendor payments, and client data accuracy.

Essential Functions

1) Grant & Contract Compliance (CSBG/LIHEAP)

• Serve as AJFC’s primary program compliance lead for CSBG and LIHEAP, ensuring adherence to contract terms, program standards, and reporting requirements.

• Establish and maintain compliance systems aligned with applicable requirements (including internal controls, documentation standards, and monitoring checklists).

• Monitor deliverables, performance measures, and deadlines; proactively identify risks and implement corrective actions.

• Maintain audit readiness through organized documentation, consistent file practices, and timely resolution of findings.

2) Program Operations Oversight

• Direct daily program operations across AJFC locations to ensure consistent, high-quality service delivery and customer experience.

• Provide oversight of eligibility determination, benefit issuance, vendor processes, and case documentation.

• Strengthen standard operating procedures (SOPs), workflows, and quality assurance reviews to reduce errors and improve timeliness.

3) Reporting, Data Integrity, and Outcomes (ROMA/Performance Management)

• Ensure accurate, complete, and timely submission of required reports and internal dashboards.

• Lead data integrity practices across systems (including client records, service documentation, and outcomes tracking).

• Use performance data to guide continuous improvement, ROMA alignment, and results-oriented program management.

4) Financial Coordination and Internal Controls

• Collaborate with Finance leadership to support program budgeting, allowable cost compliance, and reconciliation processes as needed.

• Oversee vendor/client documentation standards (e.g., invoices/bills, approvals, benefit verification) to support compliant payments and benefits distribution.

• Partner with finance and operations to maintain strong controls for procurement coordination and payment readiness.

5) Staff Supervision, Training, and Capacity Building

• Supervise program staff and managers; set expectations, provide coaching, and support performance evaluations.

• Identify training needs and coordinate/lead professional development on compliance, eligibility, documentation, customer service, and program standards.

• Promote a culture of accountability, continuous improvement, and client-centered practice.

6) Community Partnerships and Program Development

• Coordinate with community partners to expand outreach, referrals, and service integration.

• Support development of new and continuation funding applications, including narratives, program design, and performance plans.

• Participate in strategic planning and ensure program operations support AJFC’s mission and agency-wide goals.

7) Communication and Leadership Support

• Keep the CEO informed of program status, compliance posture, performance trends, risks, and corrective action progress.

• Support board reporting and program presentations assigned.

• Perform other duties as assigned to enhance AJFC program capacity and compliance excellence.

Required Education and Experience

• Master’s Degree in Leadership, Public Administration, Business Administration, Social Work, or related field preferred; OR

• Bachelor’s Degree with significant, progressively responsible nonprofit/government program leadership experience.

Preferred Qualifications

• Knowledge of federal and state regulations applicable to social service programs.

• Experience in file auditing, reporting, and corrective action planning.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

Job Type: Full-time

Pay: $43,323.93 - $50,000.00 per year

Benefits:

• 403(b) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $43,324 - $50,000